تدريب و دورات تعليم معتمدة - مهارات الاعمال

                             

مناهج CBP - عربي

 

إداري CBP

محترف CBP - الاتصال في مجال الأعمال
محترف CBP - اّداب السلوك في مؤسسات الأعمال
محترف CBP - خدمة العملاء
محترف CBP - القيادة
محترف CBP - المبيعات

 

City & Guilds

 

Customer Service - Level 1 Award - 3 days, 1 exam

 

- Customer Service - Introductory Award - 1 day, 1 exam

 

- Conflict Handling - Introductory Award - 1 day, 1 exam

 

- Hospitality Customer Service - Introductory Award - 1 day, 1 exam

 

Business Skills - Level 1 Certificate - 3 exams

 

Managing Time, Stress & Conflict - ILM

 

- Achieving Objectives through Time Management ILM 3.04 - 1 day

 

- Managing Stress ILM 3.15 - 1 day

 

- Managing Conflict ILM 3.14 - 1 day

 

- Influencing Others ILM 3.31 - 0.5 days

 

Business Communication - ILM

 

Customer Service & Business Communication - Level 2 - 5 days

Business Communication Track: Level 3 Award in Effective Management - 4 days

- Understanding the Communication Process M3.30 - 1 day

- Writing for Business M3.05 - 1 day

- Giving Briefings & Making Presentations M3.09 - 1 day

- Effective Meetings for Managers M3.33 - 0.5 days

- Influencing Others M3.31 - 0.5 days

Communicating One to One M3.32 - 1.5 days

 

 

Leadership Skills - ILM

 

- Introduction to Leadership ILM 3.10 - 1 day

 

- Solving Problems and Making Decisions ILM 3.01 - 1.5 days

 

- Motivating to Perform ILM 3.12 - 1.5 days

 

- Building the Team ILM 3.11 - 1 day

 

- Organizing and Delegating ILM 3.21 - 1 day

 

First Line Management - Level 3 Award - 5 days, 3 Assessments

 

Leadership & Management - Level 3 Certificate - 11.5 days, 11 Assessments

 

Professional Development Skills

 

- Conflict Management - 1 day

 

- Creativity & Innovation - 1 day

 

- Decision Making - Strategic - 1 day

 

- Motivation - Identifying, Planning & Implementing - 1 day

 

- Negotiation Skills - 1 day

 

- Organizational Skills - 1 day

 

- Presentation Skills - Effective Presentations - 1 day

 

- Problem Solving - Business - 1 day

 

- Time Management - 1 day

 

Sales Skills

 

- Selling - Introductory Award - 1 day, 1 exam

 

- Hospitality Selling - Introductory Award - 1 day, 1 exam

 

- Sales Skills - Advanced - 2 days