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Customer Service

 

Customer Service Skills Institute Courses & Certification Training

 

 

Customer Service Certifications - City & Guilds Level 1

Level 1 Award in Customer Service - 3 days, 1 exam

 

Customer Service Certifications - ILM Level 2

Customer Service & Business Communication - Level 2 - 5 days

Customer Service & Business Communication (Arabic) - Level 2 - 5 days

 

Customer Service Certifications - ILM Level 3

Understanding Customer Service Standards and Requirements M3.08 - 1 day

Providing Quality to Customers M3.19 - 1 day

 

Managing Time, Stress & Conflict Certifications - ILM Level 3

Managing Time, Stress and Conflict - 3 days

 

Sales Certifications - City & Guilds Level 1

Selling - Introductory Award - 1 day, 1 exam