Assertiveness Skills

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Assertiveness Skills

1 Day Instructor Led Course - 7 Contact Hours


Center Benefits :

• Corporate Venue: Onsite or at SitesPower

• UAE Ministry of Education Accredited Institute

• Certificate of Achievement (Ministry Attestation fees apply)

• Exams: Qualification exams available (fees excluded)

 

Training Quality Guarantees :

(conditions apply)

• Free Course Trial

• Free Course Repeat

• Corporate HR Investment Guarantee

• Corporate Customization

• Course Version Upgrade

Course Overview:
This training course will enable you to acquire powerful tools and techniques for improving your assertiveness skills to help you deal with conflict at all levels in the organization. Discover approaches on how to be an assertive communicator and acquire ways to handle receiving and giving feedback professionally.

Course Objective:
  • To be able to communicate opinions, thoughts, needs, and feelings in a direct, honest, and appropriate manner
  • To have more control over your personal and professional life
  • To make it less likely that other people will take advantage of you
  • To understand your own style of relating to others
Target Audience:
Public

Course Content:
  • What is Assertiveness?
  • The origins of Assertiveness
  • Facets of Assertiveness
  • Application of Assertiveness
  • Assertive Communication
  • Managing Assertively
  • Assertive Roles at work
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