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Business Etiquette

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Business Etiquette

2 Day Instructor Led Course - 14 Contact Hours




Center Benefits :

• Corporate Venue: Onsite or at SitesPower

• UAE Ministry of Education Accredited Institute

• Certificate of Achievement (Ministry Attestation fees apply)

• Exams: Qualification exams available (fees excluded)


Training Quality Guarantees :

(conditions apply)

• Free Course Trial

• Free Course Repeat

• Corporate HR Investment Guarantee

• Corporate Customization

• Course Version Upgrade


Course Overview
Practicing business etiquette doesn’t mean pretending to be someone you’re not. Brimming with practical, up-to-date tips on minding your business manners, This course guides you through the tricky territory of office etiquette with real-life stories and workplace scenarios.

Course Objectives
  • Develop an action plan to improve personal professionalism.
  • Describe appropriate office dress.
  • Demonstrate effective self-introductions, introductions of others and small talk.
  • Create a professional image, follow cubicle and office etiquette, and maintain positive office relationships.
  • Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace.
  • Introduce people properly, be a good conversationalist, and follow proper etiquette in meetings.
  • Display courtesy on the telephone, in voice mails, and in written communications.- Follow proper etiquette at business functions and dinners, and identify formal table settings for business dining.
  • Be a courteous traveler and prepare for international business trips.

Target Audience

Course Outline

Part 1: The best you
  • Dress and hygiene
  • Punctuality
  • Body language
  • Introductions
  • Being interviewed

Part 2: Office culture
  • Making small talk
  • Being sensitive toward others
  • Writing and sending emails
  • Speaking on the phone
  • Using your cell phone at work
  • Using personal social media
  • Meetings (as a Participant)
  • Teams (as a Member)

Part 3: Rising to the top
  • Networking
  • Giving and receiving criticism
  • Meetings (as a Leader)
  • Teams (as a Leader)
  • Asking for raise
  • Interviewing candidates
  • Interacting with other companies
  • Quitting

Part 4: The tricky stuff
  • Work parties
  • Friendships
  • Gifts
  • Workplace romance
  • Difficult colleagues
  • Interpersonal conflicts
  • Disputes with management
  • Traveling for work
  • Cultural sensitivities