Overview
business communication skills, including the communication
process, writing for business, giving briefings and making
presentations, effective meetings for managers, influencing
others and an in-depth focus on negotiation skills.
Qualification
To earn the ILM Level 3 Award in Leadership & Management,
candidates must pass practical assessments with a minimum of 4
credits.
In addition, each unit also counts as credit towards the Full
Qualification of the
Level 3 Certificate in Leadership & Management.
Target Audience
Practicing or aspiring first line managers who wish to develop
leadership and management skills.
Prerequisites
There are no formal entry requirements, but learners must be
in a position to meet the assessment demands – ideally
using their workplace as the basis for assignments.
International Curriculum
Validated by the Institute of Leadership & Management (ILM).
About ILM
The Institute of Leadership and Management is Europe's leading
awarding body for leadership and management qualifications. More
people in the UK gain leadership and management qualifications
with ILM than from all other awarding bodies in the UK combined.
ILM qualifications bring about practical benefits because they
focus on improvement – improvement of leaders and managers in
their roles, improvement in the teams they lead and in the
products and services they provide, and improvements in
organizations and the way they operate.
*Please note: ILM Vocationally Related Qualifications (VRQs) are
part of the Qualifications and Credit Framework applicable in
England, Wales and Northern Ireland, providing successful
candidates with transferable qualification credit.
Track Contents: (minimum 4 credits)
ILM L3
UNDERSTANDING THE COMMUNICATION PROCESS
ILM # 8600-326
7 Hrs, 2 Credits
SECTION 1 UNDERSTANDING THE
ELEMENTS IN COMMUNICATION
1. Introduction
2. The basics of good
communication
3. Communication theory and
skills
4. The need for
communication tin the organization
5. The communication process
6. The objectives of
communication
7. Barriers to communication
8. Overcoming the barriers
9. Non verbal communication
SECTION 2
COMMUNICATING EFFECTIVELY
1. Methods of communication
2. The difficult of language
3. Active listening
4. Non verbal communication
revisited
5. Body language
6. Feedback
SECTION 3
CONDUCTING EFFECTIVE INTERVIEWS
1. Assessing communication
skills
2. Self – assessment of
communication skills
ILM L3
WRITING FOR BUSINESS
ILM # 8600-304
7 Hrs, 1 Credit
SECTION 1 PREPARING
EFFECTIVE MESSAGES
1. Introduction
2. Written communication
3. Making yourself
understood
4. Email etiquette
5. Preparing your
communication
6. Getting started
7. Getting your thoughts
organiased
SECTION 2 COMMUNICATING
EFFECTIVELY IN WRITTEN MESSAGES
1. Problem with grammar
2. The business letter
3. The memo
4. Some last thoughts about
the text
5. The formal report
6. Using statistic and
visual materials
ILM L3 GIVING BRIEFINGS &
MAKING PRESENTATIONS
ILM # 8600-309
7 Hrs, 2 Credits
SECTION 1 CONDUCTING
EFFECTIVE TEAM BRIEFINGS
1. Briefing the team
2. Benefits and features of
team briefing
3. Team briefing feedback
4. Delivering the brief
SECTION 2 PREPARING
EFFECTIVE BRIEFINGS
1. Presenting Information in
a briefing
2. Brainstorming
3. The Spider diagram
4. Traits of a good
presenter
5. Notes
6. Visual Aids
7. Checking the team’s
understanding
8. Evaluating your
presentation skills
SECTION 3 DELIVERING
EFFECTIVE PRESENTATIONS
1. Presentation skills
2. Presenting your material
3. Building your confidence
4. Your notes
5. Visual Aids
6. Dealing with questions
7. An action plan
8. Graphical representation
of data
9. Types of data
10. Types of charts
ILM L3 UNDERSTANDING HOW TO
LEAD EFFECTIVE MEETINGS
ILM # 8600-328
7 Hrs, 2 Credits
SECTION 1 PLANNING
PRODUCTIVE MEETINGS
1. Meetings
2. Planning for meetings
3. When to hold the meeting
4. The agenda
5. The people to invite
6. The location
7. Who will take the chair?
8. Preparing to attend many
more meetings
SECTION 2
EFFECTIVE CHAIRING OF MEETINGS
1. The skills of chairing a
meeting
2. Keeping records of
meetings
3. Self-test for chairing
skills
4. Difficult people
5. Getting the best out of
the group
6. How to chair a meeting in
more detail
7. How are chairs chosen?
8. What should the chair of
a meeting do?
9. Supporting papers
10. Timetabling
11. Voting
12. Casting votes
13. Controlling meetings
14. Taking minutes
15. Learning from experience
ILM L3 UNDERSTANDING
NEGOTIATION AND NETWORKING IN THE WORKPLACE
ILM # 8600-327
7 Hrs, 1 Credit
SECTION 1 USING SOCIAL
SKILLS AND NETWORKING TO GET RESULTS
1. Networking
2. Successful Networking
3. Social Skills
4. Developing social Skills
5. Empathy
SECTION 2
DEALING WITH CONFLICT AND BEING ASSERTIVE
1. Dealing with conflict
2. Assertiveness
3. How to be assertive
4. Conflict strategies: what
are you like?
5. How you act in conflict
6. Using negotiation in
conflict
7. Dealing with someone
unwilling to negotiate
8. Addressing power
imbalances
9. Managing impasse
10. Resolving conflict –
guidelines
SECTION 3
NEGOTIATING TO GET SUCCESSFUL OUTCOMES
1. Styles of negotiation
2. Attitude
3. Game theory
4. Personal qualities for
negotiation
5. Difficulties types