Overview
This combination of ILM units focuses on business communication skills,
including the communication process, writing for business,
giving briefings and making presentations, effective meetings
for managers, influencing others and an in-depth focus on
negotiation skills.
The ILM Level 3 Award in Effective Management is a completely
flexible qualification, suitable for all
practicing and aspiring managers looking to develop general or
career-specific management skills.
Qualification
To earn the ILM Level 3 Award in Effective Management, candidates must pass practical assessments with a
minimum of
5 credits.
Target Audience
Practicing or aspiring first line managers who wish to develop
leadership and management skills.
Prerequisites
There are no formal entry requirements, but learners must be
in a position to meet the assessment demands – ideally
using their workplace as the basis for assignments.
International Curriculum
Validated by the Institute of Leadership & Management (ILM).
About ILM
The Institute of Leadership and Management is Europe's leading
awarding body for leadership and management qualifications. More
people in the UK gain leadership and management qualifications
with ILM than from all other awarding bodies in the UK combined.
ILM qualifications bring about practical benefits because they
focus on improvement – improvement of leaders and managers in
their roles, improvement in the teams they lead and in the
products and services they provide, and improvements in
organizations and the way they operate.
*Please note: ILM Vocationally Related Qualifications (VRQs) are
part of the Qualifications and Credit Framework applicable in
England, Wales and Northern Ireland, providing successful
candidates with transferable qualification credit.
Course Outline
Making the Connection
1) What is Effective Communication
Models of the Communication Process
- The Transmission Model
- Transactional Analysis
Types of Communication
- Verbal Communication
- Active Listening
- Reflecting & Summarizing
- Questioning
- Responding
- Feedback
- Non-Verbal Communication
Activity 1 : Transmit Your Message
2) Barriers to Communication
- Are You Ready to Listen?
Coding and Decoding
Perceptions and Context
- Language
- Culture
- Perceptions
- The Organization
Activity 2 : Overcome Communication Barriers
3) Connections
Is Technology Changing Our Brains?
Over Connected?
Organizational Communications
Shared or Collaborative Working
Activity 3 : Your Contribution to the Information Flow in
your Organization
Recap & Additional Resources
Written Communication
1) Written Communication
Types of Written Communication
- Purpose
- Audience
Write It So They'll Read It
Activity 7 : Plan a Written Communication
2) Structure and Tone
Getting the Right Tone
- Using Business English
- Presentation
- Editing
Writing Reports
Activity 8 : Evaluating a Report
Recap & Additional Resources
Making Presentations
1) Planning a Presentation
- Why?
- Who?
- What?
- Where?
- Using Visual Aids, Pictures and Props
Activity 9 : Plan and Prepare a Presentation
2) The Audience Attention Curve
Delivering a Presentation
Speaking Style
Before You Begin
When You Speak
Watch Your Audience
Dealing with Questions and Conflict
After the Presentation
Activity 10 : Collect Feedback on Your Presentation
Recap & Additional Resources
Interviewing
1) Interviewing
Listen
Types of Interview
Interview Styles
Effective Interview Questioning
- Questions to Avoid and Why
Preparing for the Interview
Activity 11 : Plan and Prepare for an Interview
2) Interview Pitfalls
Feedback After the Interview
What's the Future of Interviewing
Recap & Additional Resources
Meetings
1) Why Do We Need a Meeting?
Activity 4 - Analyze Meetings and Investigate Alternative
Communication Methods
2) Attending Meetings
- Preparation
Preparing an Agenda
- Recording the Meeting
- Preparing to Participate in a Meeting
Communicating Effectively in Meetings
- Being Seen and Heard
Activity 5 : Encourage Participation in Meetings
3) Leading Meetings
- The Traditional Chairing Role
- The Facilitative Role
- Problematic Participants
Following Up the Meeting
4) Video, Teleconferencing, IM and Online Forums
Video Conferencing
- Video Conferencing Tips
- Tele/Audio Conferencing
- Data Conferencing
- Instant Messaging
- Online Forums
Activity 6 : Evaluate Your Skills as a Meeting Leader
Recap & Additional Resources
Influencing Others
Networking
Successful Networking
Social Skills
Developing Social Skills
Empathy
Dealing With Conflict
Assertiveness
Conflict Strategies: What Are You Like?
How You Act In Conflict
Using Negotiation In Conflict
Resolving Conflict - Guidelines
Styles Of Negotiation
Attitude
Game Theory
Personal Qualities For Negotiation
Difficult Types
Conclusion
Track Contents: (minimum 5 credits required)
-
Understanding the Communication Process M3.30 - 7 hours, 1 credit, optional
-
Writing for Business M3.05 - 7 hours, 1 credit, optional
-
Giving Briefings & Making Presentations M3.09 - 7 hours, 1 credit,
optional
-
Effective Meetings for Managers M3.33 - 3.5 hours, 2 credits, optional
-
Influencing Others M3.31
- 3.5 hours, 1 credit, optional