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Business Communication Track

Business Communication >

 

Business Communication Track: ILM Level 3 Award in Leadership & Management

5 Day Instructor Led Course - 35 Contact Hours

 

 

Upcoming Schedules for ILM Business Communication Track :view all Business Communication schedules
Dubai 19/Mar/2017 10:00 AM - 6:00 PM Sunday to Thursday Enquire Now
Dubai 23/Apr/2017 10:00 AM - 6:00 PM Sunday to Thursday Enquire Now

 

Center Benefits - Institute of Leadership & Management Courses :

• ILM Approved Centre

• ILM Validated Courseware

• ILM Approved Trainers

• ILM Certificate upon passing assessments (ILM fees apply)

• UAE Ministry of Education Accredited Institute

• Certificate of Achievement (Ministry Attestation - fees apply) for full tracks only

• Corporate Venue: Onsite or at SitesPower

 

Training Quality Guarantees :

(conditions apply)

• Free Course Trial

• Free Course Repeat

• Corporate HR Investment Guarantee

• Corporate Customization

• Course Version Upgrade

 

Overview

business communication skills, including the communication process, writing for business, giving briefings and making presentations, effective meetings for managers, influencing others and an in-depth focus on negotiation skills.

 

Qualification

To earn the ILM Level 3 Award in Leadership & Management, candidates must pass practical assessments with a minimum of 4 credits.

 

In addition, each unit also counts as credit towards the Full Qualification of the Level 3 Certificate in Leadership & Management.

 

Target Audience

Practicing or aspiring first line managers who wish to develop leadership and management skills.

 

Prerequisites
There are no formal entry requirements, but learners must be in a position to meet the assessment demands – ideally
using their workplace as the basis for assignments.

 

International Curriculum
Validated by the Institute of Leadership & Management (ILM).
 

About ILM

The Institute of Leadership and Management is Europe's leading awarding body for leadership and management qualifications. More people in the UK gain leadership and management qualifications with ILM than from all other awarding bodies in the UK combined.

ILM qualifications bring about practical benefits because they focus on improvement – improvement of leaders and managers in their roles, improvement in the teams they lead and in the products and services they provide, and improvements in organizations and the way they operate.
 

*Please note: ILM Vocationally Related Qualifications (VRQs) are part of the Qualifications and Credit Framework applicable in England, Wales and Northern Ireland, providing successful candidates with transferable qualification credit.

 

Track Contents: (minimum 4 credits)

 

ILM L3 UNDERSTANDING THE COMMUNICATION PROCESS
ILM # 8600-326
7 Hrs, 2 Credits


SECTION 1 UNDERSTANDING THE ELEMENTS IN COMMUNICATION
1. Introduction
2. The basics of good communication
3. Communication theory and skills
4. The need for communication tin the organization
5. The communication process
6. The objectives of communication
7. Barriers to communication
8. Overcoming the barriers
9. Non verbal communication
 

SECTION 2 COMMUNICATING EFFECTIVELY
1. Methods of communication
2. The difficult of language
3. Active listening
4. Non verbal communication revisited
5. Body language
6. Feedback
 

SECTION 3 CONDUCTING EFFECTIVE INTERVIEWS
1. Assessing communication skills
2. Self – assessment of communication skills
 

ILM L3 WRITING FOR BUSINESS
ILM # 8600-304
7 Hrs, 1 Credit

SECTION 1 PREPARING EFFECTIVE MESSAGES
1. Introduction
2. Written communication
3. Making yourself understood
4. Email etiquette
5. Preparing your communication
6. Getting started
7. Getting your thoughts organiased

SECTION 2 COMMUNICATING EFFECTIVELY IN WRITTEN MESSAGES
1. Problem with grammar
2. The business letter
3. The memo
4. Some last thoughts about the text
5. The formal report
6. Using statistic and visual materials

ILM L3 GIVING BRIEFINGS & MAKING PRESENTATIONS
ILM # 8600-309
7 Hrs, 2 Credits

SECTION 1 CONDUCTING EFFECTIVE TEAM BRIEFINGS
1. Briefing the team
2. Benefits and features of team briefing
3. Team briefing feedback
4. Delivering the brief

SECTION 2 PREPARING EFFECTIVE BRIEFINGS
1. Presenting Information in a briefing
2. Brainstorming
3. The Spider diagram
4. Traits of a good presenter
5. Notes
6. Visual Aids
7. Checking the team’s understanding
8. Evaluating your presentation skills

SECTION 3 DELIVERING EFFECTIVE PRESENTATIONS
1. Presentation skills
2. Presenting your material
3. Building your confidence
4. Your notes
5. Visual Aids
6. Dealing with questions
7. An action plan
8. Graphical representation of data
9. Types of data
10. Types of charts

ILM L3 UNDERSTANDING HOW TO LEAD EFFECTIVE MEETINGS
ILM # 8600-328
7 Hrs, 2 Credits

SECTION 1 PLANNING PRODUCTIVE MEETINGS
1. Meetings
2. Planning for meetings
3. When to hold the meeting
4. The agenda
5. The people to invite
6. The location
7. Who will take the chair?
8. Preparing to attend many more meetings
 

SECTION 2 EFFECTIVE CHAIRING OF MEETINGS
1. The skills of chairing a meeting
2. Keeping records of meetings
3. Self-test for chairing skills
4. Difficult people
5. Getting the best out of the group
6. How to chair a meeting in more detail
7. How are chairs chosen?
8. What should the chair of a meeting do?
9. Supporting papers
10. Timetabling
11. Voting
12. Casting votes
13. Controlling meetings
14. Taking minutes
15. Learning from experience

ILM L3 UNDERSTANDING NEGOTIATION AND NETWORKING IN THE WORKPLACE
ILM # 8600-327
7 Hrs, 1 Credit

SECTION 1 USING SOCIAL SKILLS AND NETWORKING TO GET RESULTS
1. Networking
2. Successful Networking
3. Social Skills
4. Developing social Skills
5. Empathy
 

SECTION 2 DEALING WITH CONFLICT AND BEING ASSERTIVE
1. Dealing with conflict
2. Assertiveness
3. How to be assertive
4. Conflict strategies: what are you like?
5. How you act in conflict
6. Using negotiation in conflict
7. Dealing with someone unwilling to negotiate
8. Addressing power imbalances
9. Managing impasse
10. Resolving conflict – guidelines
 

SECTION 3 NEGOTIATING TO GET SUCCESSFUL OUTCOMES
1. Styles of negotiation
2. Attitude
3. Game theory
4. Personal qualities for negotiation
5. Difficulties types