This course focuses on the four core themes of operations strategy, a vital topic for any company's objectives: strategy, innovation, services, and supply. This truly comprehensive course underscores the differences between the core theories that underpin operations management.
It also introduces students to the concepts underlying effective operation and control of manufacturing and service businesses. Approaches to production control, inventory policy, facilities planning, methods improvement and technological assessment are studied.
1. Identify and articulate how operations management contributes to the achievement of an organization’s strategic objectives.
2. Critically evaluate the operations function in manufacturing and service production settings.
3. Appraise and apply forecasting methods as the basis of management’s planning and control activity.
4. Assess and formulate decision making strategies to address operating issues that have short, intermediate or long lead times.
5. Evaluate approaches to problem solving and process improvement in production settings.
6. Synthesize the depth and breadth of knowledge, knowledge of methodologies, application of knowledge, and communication skills.
Students taking MBA, MSc and MBM classes on operations management, advanced operations management, and strategic operations management.
Part 1 SETTING THE SCENE 1
1. Introduction to Operations Management 3
2. Strategic Operations Management 43
Part 2 THE BIG PICTURE OF STRATEGIC OPERATIONS 99
3. Supply Management
6. Human Resources and Strategic Operations Management
Part 3 MANAGING STRATEGIC OPERATIONS WITHIN ORGANIZATIONS
7. Managing the Transformation Process
8. Managing Quality
9. Managing Inventory, MRP, ERP, and JIT
10. Capacity and Scheduling Management
11. Managing Service Operations
Part 4 THE FUTURE
12. The Future of Operations Management