ASQ Certified Quality Improvement Associate, CQIA, Certification Prep

Course Overview

ASQ's CQIA Certification preparation learning program introduces quality concepts and tools to employees new to quality and to those with some previous background in quality. The course is based upon ASQ's Body of Knowledge (BoK) for the Certified Quality Improvement Associate, CQIA, certification exam, and it is an excellent preparation resource. Companies looking to satisfy basic quality training requirements should consider this program as an easy way to train varied audiences.
 

Objectives
Upon completion of this course, you will:
- Have increased expertise in the practices and principles of quality.
- Understand the concepts of total quality management and process improvement.
- Be able to define seven commonly used quality tools and understand how they are used in problem solving for quality control or improved quality.
- Be prepared to sit for ASQ’s Certified Quality Improvement Associate certification exam.
 

Prerequisites

Two years of work experience or an associate degree as a minimum.

Audience

For those in any field who want to understands quality tools and their uses, and participate in quality improvement projects.

Materials

One print-based workbook organized into six modules addressing both the philosophical and application essentials of quality. Each module includes content, tests and an application activity.

Course Outline

Quality and profitability
 

Benefits to employees, organizations customers and society

Module 2: The Evolution of Quality

Quality defined
 

Quality standards

Module 3: Total Quality Management - TQM

Total quality management defined
 

Key components
 

Philosophies
 

Approaches
 

Teams in TQM 

Module 4: Process Management

Process management defined
 

Principles of process management