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Certification Preparation
This module prepares candidates to sit the Certified Business
Professional exam – C50-510
Course Overview
The CBP™ Business Communication Certification equips the
business professional with the best communication practices and
develops business communication as a discipline.
The CBP™ Business Communication certification module explores the
study of the process of communication in the business environment,
allowing us to understand how to make better choices in our
day-to-day communication.
Who Should Attend?
This course is recommended for business leaders, senior
executives, managers, supervisors,
front-line workers and other professionals who wish to specialize in
the business communication
business segment.
Prerequisites
This course requires that participants meet the following
prerequisites:
1. The candidate must have a commitment to the pursuit of
excellence.
2. The candidate must have completed or be in the process of
completing a high school or secondary school diploma or similar
educational standards.
What you will receive
Participants will receive an official course manual for post class
reference and review.
Course Outline:
Module 1: Introduction to Business Communication
. What is Business Communication?
. A Business Communication Model
. Encoder/Decoder Responsibilities
. Medium vs. Channel
. Barriers to Communication
. Strategies for Overcoming Barriers
. Feedback
. Some Final Questions
. Verbal vs. Non-verbal Communication
Module 2: Structuring
Business Communication
. Communication Basics
. Defining your Message
. Analyze your Audience
. Structuring your Message
Module 3: Developing a
Business Writing Style
. Roles of Written Communication
. Good Written Communication
. Communication Checklist
. Develop an Effective Writing Style
Module 4: Types of
Business Writing
. Letter and Memo Formats
. Business Letters
. Letter Format Styles
. Business Memos
. Good News and Persuasive Correspondence
. Positive Messages
. Persuasive Messages
. Managing Report Writing
. Parts of a Report
. E-Mail Communication
. Sending an E-Mail
. Forwarding an E-Mail
. E-Mail Basics
. Use Sensory Language
. Confidentiality and Copyright Clause
. Online Communication
Module 5: Writing for Special Circumstances
. What is Tactful Writing?
. Rules for Tactful Writing
. Writing a Bad News Letter
. Why the Need for Persuasive Writing?
. Strategies for Persuasive Writing
. Writing a Persuasive Letter
Module 6: Developing Oral Communication Skills
. Guidelines for Effective Oral Communication
. Planning
. Key components to Enhance Oral Communication
. Elements of Good Oral Communication
. Principles of Effective Speeches
. Speech Styles or Delivery Formats
. Active Listening and Observation
Module 7: Doing Business on the Telephone
. Telephone Etiquette
. Answering the Telephone Courteously
. What to Tell the Caller
. Handling Rude or Impatient Callers
. Screening Calls
. Taking Messages
. Telephone Fundamentals
. End Conversation Gracefully
. Checking Messages and Returning Calls
Module 8: Non-Verbal Communication
. Importance of Non-Verbal Communication in Business
. Body Language
. Physical Contact
. Physical Distance
. Presenting a Professional Image
. How the Business Environment Affects Communication
Module 9: Developing Effective Presentation Skills
. The Different Types of Presentations
. Informative Presentations
. Persuasive Presentations
. Goodwill Presentations
. Presentation Anxiety
. Appropriate Attire for Presentations
. Consideration of Context and Culture
. Critical Points When Preparing for a Presentation
. Simple Techniques for Using Visual Aids
. What is a Visual Aid?
. Tips for Preparing and Using Visual Aids
. The Importance of the Use of Technology in a Presentation
. The Importance of a Presentation Checklist
. What to Include on the Checklist
Module 10: Conflict and Disagreement in Business Communication
. Understanding Conflict
. The Role of Values
. Conflict Resolution Values
. Conflict Resolution Styles
. Selecting a Conflict Resolution Style
. Conflict Resolution Strategies
. Active Listening
. Tips for Active Listening
. Before Listening
. During Listening
. The Manager’s Responsibilities-Mediation
. Cross-Cultural Challenges
. Responsibility of the Cross-Cultural Communicator |
