Course Overview
The Cisco Certified Network Associate Voice (CCNA Voice) validates
associate-level knowledge and skills required to administer a voice
network. The Cisco CCNA Voice certification confirms that the
required skill set for specialized job roles in voice technologies
such as voice technologies administrator, voice engineer, and voice
manager. It validates skills in VoIP technologies such as IP PBX, IP
telephony, handset, call control, and voicemail solutions.
The CCNA Voice certification assesses skills and knowledge related
to the Cisco Unified Communications Manager. It is typically
employed by large organizations such as governments, large
companies, and colleges. Additionally, the CCNA Voice Certification
assesses skills and knowledge related to the Cisco CallManager
Express (CME) and Cisco Unity Express (CUE) solutions typically used
by medium and small organizations such as companies with less than
2,000 employees, retail businesses, and small school districts.
Target Audience
Networking Professionals
who want to acquire skills in IP telephony and Cisco Unified
Communication.
Prerequisites
The knowledge and skills that a learner must
have before attending this course are as follows:
Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco
Unity Connection
Exam Info
Exam no.
640-461 ICOMM
The Introducing Cisco Voice and Unified Communications
Administration (ICOMM) exam is associated with the Cisco CCNA Voice
certification. This exam tests a candidate's knowledge of the
architecture, components, functionalities, and features of Cisco
Unified Communications solutions. The exam also tests the knowledge
needed to perform tasks such as system monitoring, moves, additions,
and changes on Cisco Unified Communications Manager, Cisco Unified
Communications Manager Express, Cisco Unity Connection, and Cisco
Unified Presence. Candidates can prepare for this exam by taking the
Introducing Cisco Voice and Unified Communications Administration (ICOMM)
v8.0 course.
Course Outline
Chapter 1 Traditional Voice Versus Unified Voice
Chapter 2 Understanding the Pieces of Cisco Unified Communications
Chapter 3 Understanding the Cisco IP Phone Concepts and Registration
Chapter 4 Getting Familiar with CME Administration
Chapter 5 Managing Endpoints and End Users with CME
Chapter 6 Understanding the CME Dial-Plan
Chapter 7 Configuring Cisco Unified CME Voice Productivity Features
Chapter 8 Administrator and End-User Interfaces
Chapter 9 Managing Endpoints and End Users in CUCM
Chapter 10 Understanding CUCM Dial-Plan Elements and Interactions
Chapter 11 Enabling Telephony Features with CUCM
Chapter 12 Enabling Mobility Features in CUCM
Chapter 13 Voicemail Integration with Cisco Unity Connection
Chapter 14 Enabling Cisco Unified Presence Support
Chapter 15 Common CME Management and Troubleshooting Issues
Chapter 16 Management and Troubleshooting of Cisco Unified
Communications Manager
Chapter 17 Monitoring Cisco Unity Connection