Building the Team

Course Overview
To develop knowledge and understanding of team building as required by a practicing or potential first line manager :

• Understand how to develop and maintain trust at work
• Know how to build the team

Assessment Criteria

• Explain behaviors which could develop and maintain trust at work
• Explain why confidentiality is important in building and maintaining trust in the team
• Give one example of a group and one example of a team within the workplace. Justify the classification of examples given
• Briefly describe the stages of an established model of group formation
• Explain how a manager could benefit from knowing team members’ preferred team roles
 

International Curriculum

Unit 3.11 - Validated by ILM, the Institute of Leadership & Management.

Course Outline

Team Structures

The Difference Between a Group and a Team
Activity 1

Activity 2

The Hierarchical Team

The Expert Team
Activity 3

Activity 4

Building Effective Relationships that Work
Why Build Effective Relationships?
What Is An Effective Relationship?
What Can Help?
What Gets In the Way
Effective Techniques
- Between Two People
- Between People in Groups
- Between Groups
- In the Whole Organization
A Guide to Effective Relationships

Informal Relationships

Networking

Understanding the Team
Undercurrents in Team Dynamics
Stages of Team Growth
- Forming
- Storming
- Norming
- Performing
- Adjourning
Activity 5

Managerial Action to Build the Team
The Forming Stage

Activity 6

Activity 7

Activity 8

The Norming Stage

Activity 9

The Performing Stage

Activity 10

Trust
Activity 11

Integrity, Competence, Consistency, Loyalty, Openness

Team Roles
Coordinator
Shaper
Plant
Resource Investigator
Company Worker / Implementer
Monitor Evaluator
Team Worker
Completer Finishers
Specialist

The Effective Team
Activity 12

Conclusion