Course Objectives
When you have completed
this workbook you will be better able to:
- identify ways of measuring performance levels
- describe a range of methods for measuring performance
- identify the differing objectives of stakeholders in the
organization
- identify and agree performance objectives with the members of your
work team
- select the ideal performance measure
- monitor performance against agreed targets
- make recommendations for improvement in performance, or
adjustments to more realistic targets
Assessment Criteria
How to manage performance
1.1 Briefly explain the
role of the First Line Manager in performance management
1.2 Set SMART objectives for the team
1.3 Set performance standards for the team
1.4 Explain how you would measure performance against agreed
standards
1.5 Select an example of underperformance in the workplace and
explain a performance improvement technique available to address
this underperformance
International
Curriculum
Unit 3.26 - Official ILM
Curriculum, Institute of Leadership & Management
Course Outline
Workbook introduction
1 ILM Super Series study links
2 Links to ILM qualifications
3 Links to S/NVQs in management
4 Workbook objectives
5 Activity planner
Session A - MEASURING PERFORMANCE
1 Introduction
2 What is Performance Measurement?
3 Performance Measurement Principles (Activity 1, 2)
- Quantitative and qualitative measures (Activity 3, 4, 5)
- Comparing numbers:
percentages (Activity 6)
- Comparing like with like (Activity 7,
8)
4 A Range of Performance Measures (Activity 9)
5 Financial Performance Measures (Activity 10, 11)
6 Non-Financial Performance Measures (Activity 12)
- Sales related activities (Activity 13)
- Materials (Activity 14)
- Labor
(Activity 15)
- Dangers of
non financial measures
7 External Comparisons
- The state of the economy (Activity 16)
- Competitors
(Activity 17)
- Benchmarking (Activity 18)
8 Stakeholders and their Objectives
(Activity 19)
- Internal stakeholders (Activity 20)
- Connected stakeholders
(Activity 21)
- External
stakeholders (Activity 22)
- Differing objectives (Activity 23)
- The balanced scorecard
(Activity 24)
(Activity 25)
Self Assessment,
Summary
Session B - MONITORING AND IMPROVING PERFORMANCE
1 Introduction
2 Developing Performance Standards
- What are you measuring (Activity 26)
- What is ' acceptable ' performance
(Activity 27)
-
Setting standards (Activity 28)
3 Monitoring Performance
- Measuring performance against standards (Activity 29)
- Being realistic
-
Performance reports (Activity 30)
4 Improving Performance
- Continuous improvement
- Improving inputs (Activity 31)
- Improving
processes (Activity 32)
- Improving outputs (Activity 33)
- Improving staff performance
(Activity 34, 35)
-
Quality management initiatives (Activity 36)
Self Assessment, Summary
Session C - MAKING WORK MORE REWARDING
1 Introduction
2 Taking the Skill Out of Work (Activity 37, 38)
3 Reviewing the Theory
4 Job Enrichment (Activity 39)
5 Job Rotation and Job Enlargement (Activity 40)
6 Job Enrichment in Practice
- The case of W.H. Smith & Sonds (Tools) Ltd
- Enriched jobs in
voluntary work
Self Assessment, Summary
Session D - THE TEAM LEADER'S ROLE
1 Introduction
2 Needs and your Team (Activity 41)
3 Motivation and the Team
(Activity 42, 43)
- What the team leader can do (Activity 44)
- Motivation in an uncertain
atmosphere
4 Managing Performance to Meet Objectives
- Writing clear objectives (Activity 45)
- Meeting to agree team objectives
- Meeting to agree individual objectives, obstacles and
responsibilities (Activity 46)
- Maintaining communication
(Activity 47)
- Giving feedback (Activity 48)
(Activity 49)
5 Job Enrichment
- Job enrichment in your workplace (Activity 50)
- Would it
work (Activity 51)
- Which jobs (Activity 52)
- How can you devise appropriate changes
-
How should the changes be presented
- How can you decide whether
the changes are effective (Activity 53)
- How soon can you expect to see results
6 Job Enrichment and the Team
- Delegating
- Giving your team members more scope (Activity
54)
Self
Assessment,
Summary
Performance checks
1 Quick quiz
2 Workbook assessment
3 Work-based assignment
Reflect and review
1 Reflect and review
2 Action plan
3 Extensions
4 Answers to self-assessment questions
5 Answers to activities
6 Answers to the quick quiz
7 Certificate