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Solving Problems & Making Decisions

Leadership & Management >

 

ILM Solving Problems and Making Decisions Course 8600-300

1.5 Day Instructor Led Course - 10.5 Contact Hours

 

 

Upcoming Schedules for ILM Solving Problems & Making Decisions :view all Leadership schedules
Dubai 01/Oct/2017 TBA TBA Enquire Now

 

Center Benefits - Institute of Leadership & Management Courses :

• ILM Approved Centre

• ILM Validated Courseware

• ILM Approved Trainers

• ILM Certificate upon passing assessments (ILM fees apply)

• UAE Ministry of Education Accredited Institute

• Certificate of Achievement (Ministry Attestation - fees apply) for full tracks only

• Corporate Venue: Onsite or at SitesPower

 

Training Quality Guarantees :

(conditions apply)

• Free Course Trial

• Free Course Repeat

• Corporate HR Investment Guarantee

• Corporate Customization

• Course Version Upgrade

 

Course Overview
To develop knowledge and understanding of problem solving and decision making as required by a practicing or potential first line manager :

• Know how to describe a problem, its nature, scope and impact
• Know how to gather and interpret information to solve a problem
•Know how to evaluate options to make a decision
•Know how to plan, monitor and review the implementation and communication of decisions

 

Assessment Criteria

• Describe a problem, its nature scope and impact

• Gather and interpret information to identify possible solutions to a problem Prepare a summary of the options providing facts and evidence

• Apply a simple decision making technique to evaluate options to arrive at the best solution

• Plan the implementation and communication of the decision Describe which monitoring and review techniques could be used to evaluate outcomes

 

International Curriculum

Unit 3.01 - Validated by ILM, the Institute of Leadership & Management.

 

Course Outline

 

SECTION 1 APPROACHES TO PROBLEM SOLVING
1. Problem solving and decision making
2. Types of problems and decisions
3. Understanding the problem
4. Objective setting
5. Problem solving approaches
6. The problem with solving problems

 

SECTION 2 DATA AND INFORMATION
1. Data vs information
2. Finding data
3. Turning data into information
4. Analysis, averages and statistics
5. Using charts and graphs
6. Scatter diagrams
7. Displaying information
8. Making sense of qualitative data

 

SECTION 3 EVALUATING AND PRESENTING YOUR DECISIONS
1. Decision making context
2. Information for problem solving and decision making
3. Leadership styles and decision making style
4. Evaluation of options
5. Evaluating potential solutions

 

SECTION 4 IMPLEMENTING THE DECISION
1. Communicating the decision
2. Planning and monitoring projects
3. Monitoring and evaluation