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ITIL® Capability RCV

ITIL® Service Management >

 

ITIL Capability - Release, Control & Validation RCV Course

4 Day Instructor Led Course - 28 Contact Hours

 

 

Upcoming Schedules for ITIL Capability RCV :view all ITIL Service Management schedules
Dubai 13/Aug/2017 10:00 AM - 6:00 PM Sunday to Wednesday Enquire Now
Dubai 12/Nov/2017 10:00 AM - 6:00 PM Sunday to Wednesday Enquire Now

 

Center Benefits - ITIL Service Management :

• PEOPLECERT Accredited Training Provider

• Courses are run in association with PEOPLECERT

• ITIL / PEOPLECERT Certified Trainers

• ITIL / Official Curriculum

• UAE Ministry of Education Accredited Institute

• Certificate of Achievement (Ministry Attestation fees apply)

• ITIL Exam Preparation & Sample Tests included

• Exams: exam fees included

• Corporate Venue: Onsite or at SitesPower

 

Training Quality Guarantees :

(conditions apply)

• Free Course Trial

• Free Course Repeat

• Corporate HR Investment Guarantee

• Corporate Customization

• Course Version Upgrade

 

Course Overview

The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL  Service Lifecycle Core publications. The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.
 

Course Objectives
The ITIL Capability Module Release, Control and Validation (RCV) will provide the following learning outcomes. Following completion of this unit, the candidate will know:
- The importance of Service Management as a Practice concept and Service Transition Principals, Purpose and Objective
- The importance of ITIL Release, Control and Validation while providing service
- How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
- What are the processes, activities, methods and functions used in each of the ITIL Release, Control and Validation

  processes
- How to use the ITIL Release, Control and Validation processes, activities and functions to achieve operational excellence
- How to measure ITIL Release, Control and Validation
- The importance of IT Security and its contributions to ITIL Release, Control and Validation
- The technology and implementation considerations surrounding ITIL Release, Control and Validation
- Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation


Exam
This course prepares candidates for the ITIL Capability Module Release, Control and Validation (RCV) exam from PEOPLECERT. The exam consists of Eight (8) multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The exam duration is 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary). The passing score is 28/40 or 70%.
 

Prerequisites

- ITIL Foundation Certification

- It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.

 

Audience

The target group of the ITIL Qualification: Release, Control and Validation includes IT professionals, business managers and business process owners:
- Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and
  how it may be used to enhance the quality of IT service support within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed

  about and thereafter contribute to an ongoing service improvement program.
- Operational staff involved in Change Management, Release and Deployment Management, Service Validation and

  Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge

  Management, who wish to enhance their role based capabilities.


Credits

• Upon successful passing of the ITIL Capability RCV exam, the student will be recognized with 4 credits in the ITIL qualification scheme.
• Project Management Institute – Professional Development Units (PDUs) = 35

 

Daily Agenda Outline

 

Day 1
 

1 - Introduction

Overview of exam objectives

General ITIL theory

Scope of Release, Control and Validation

2 - Service Asset and Configuration Management

Assignment 1

3 - Continuation: Service Asset and Configuration Management

Assignment 1

4 - Change Management

Assignment 2


Day 2
 

1 - Review

Continuation: Change Management

Assignment 2
2 - Release and Deployment Management

Assignment 3

3 - Continuation: Release and Deployment Management

Assignment 3

4 - Service Validation and Testing

Assignment 4

 

Day 3
 

1 - Review

Continuation: Service Validation and Testing

Assignment 4

2 - Service Evaluation

Assignment 5

3 - Continuation: Service Evaluation

Assignment 5

4 - Request Fulfillment

Assignment 6

5 - Knowledge Management

Assignment 7

 

Day 4

 

1 - Review

Continuation: Knowledge Management

Assignment 7

2 - Roles and Responsibilities

Assignment 8

3 - Continuation: Roles and Responsibilities

Assignment 8

4 - Technology Implementation Considerations

Assignment 9

 

Day 5

 

Exam Preparation/Mock Exam

 

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