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Course Overview
This course is designed for managers, supervisors, or team
leaders who need to implement leadership techniques within their
organizations. Participants will learn to identify the skills required
for frontline leadership and conflict resolution. The open,
modular-style manual is design for quick scanning in the classroom,
and is filled with interactive exercises that will allow students to
explore the complexities of Frontline Leadership.
Who Should Attend
Those interested in learning advanced leadership techniques.
Objectives
Identify the skills
required for frontline leadership and conflict resolution.
Manage knowledge in a workplace, understand the specifics of a
knowledge assessment interview, and conduct an employee knowledge
assessment interview. Learn how to exchange knowledge, encourage
employees to exchange knowledge, and understand the obstacles in the
exchange of knowledge.
Understand the styles of frontline leadership, guidelines to promote
a positive atmosphere, and ways to address negative attitudes.
Inspire employees to identify the factors affecting innovation and
understand how to address failed innovations.
International
Curriculum
This curriculum is
published in partnership between Thomson and Course ILT.
Thomson Series: Cengage
Learning delivers highly-customized learning solutions for colleges,
universities, instructors, students, libraries, government agencies,
corporations and professionals around the world.
Course ILT Series: For 10
years, Axzo Press has enhanced training and education for
professionals, trainers, and students alike, through tested,
high-quality Instructor-Led Training courseware, business skills
texts, quick-reference tools, and custom job aids.
Course Outline
Unit 1 : Frontline leadership
Learning organizations
- Building a progressive environment
- Identifying the need for a learning organization
- Identifying the responsibilities of a frontline leader
Roles of a frontline leader
- Identifying the roles of a frontline leader
- Identifying the traits of a frontline leader
- Communicating effectively
Frontline leadership skills - Identifying the skills of a frontline leader
- Resolving a conflict
Unit 2 : Managing knowledge
Knowledge management
- Managing knowledge in a workplace
- Assessing an employee's knowledge
- Conducting an assessment interview
Knowledge exchange
- Gaining knowledge - Encouraging employees to exchange knowledge
- Identifying obstacles to knowledge exchange
Using technology to exchange knowledge
- Using technology to exchange knowledge
- Exchanging knowledge electronically
Unit 3 : Workplace culture
The workplace
- Identifying the factors affecting the workplace culture
- Identifying the challenges faced by a frontline leader - Leading employees through a change
Styles of frontline leadership
- Identifying autocratic and democratic styles
- Promoting a positive atmosphere
- Handling negative attitudes
Innovation
- Innovation in a workplace culture
- Inspiring employees to be innovative
- Addressing failed innovations |
