Course Overview
Elements of this syllabus
are subject to change.
This two-day workshop teaches messaging specialists to monitor and
troubleshoot an Exchange Server 2007 messaging system. Students will
learn how to correlate client and server issues and resolve those
issues. They will also learn how to monitor systems and create
reports from the monitoring data.
Audience
The audience for this course includes people with experience
with Exchange Server 2007 or previous versions of Exchange Sever.
These people will have experience installing and configuring
Exchange Server, configuring recipients and mailboxes, and
supporting Exchange Server clients. People coming into the course
are expected to have at least three years experience working in the
Information Technology field—typically in the areas of network
administration or Windows Server administration—and one year of
Exchange Server administration experience.
At Course Completion
After completing this workshop, students will be able to:
• Use the Microsoft Exchange Server 2007 Management Pack for
Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers.
• Monitor and troubleshoot client performance and connectivity.
• Identify and resolve issues related to access of resources and
messages.
• Monitor and troubleshoot mail flow.
• Monitor and troubleshoot Mailbox servers.
• Monitor and troubleshoot external and additional services.
• Identify trends in a messaging system.
Prerequisites
This workshop requires that students meet the following
prerequisites:
• Fundamental knowledge of network technologies including DNS and
firewall technologies.
• Experience administering Exchange Server 2007.
• Experience with the Windows Server 2003 operating system.
• Experience with Active Directory directory service in Windows
Server 2003.
• Experience with managing backup and restore on Windows Servers.
• Experience using Windows management and monitoring tools such as
Microsoft Management Console, Active Directory Users and Computers,
Performance Monitor, Event Viewer, and IIS Administrator.
• Experience using Windows networking and troubleshooting tools such
as Network Monitor, Telnet, and NSLookup.
Microsoft Certified Technology Specialist Exams
This course will help the student prepare for the following
MCTS Certification exam :
• 70-236 TS - Exchange Server 2007, Configuring
Course Materials
The student kit includes a comprehensive workbook and Student
Materials compact disk for this class.
Course Outline
Unit 1: Introduction to Exchange Server Monitoring and
Troubleshooting
After completing this unit, students will be able to
explain how to monitor Exchange servers using Microsoft
Operations Manager (MOM) and explain an Exchange troubleshooting
model.
Topics
• Overview
• Introduction to Microsoft Operations Manager
• Introduction to Troubleshooting Exchange Server 2007
• Demonstration: Using MOM to Monitor Exchange Servers
Lab: Introduction to Exchange Server Monitoring and
Troubleshooting
• Developing a Monitoring and Troubleshooting Process
After completing this unit, students will be able to:
• Describe how this unit provides the basis for the information to
be presented in the other units in the workshop
• Describe what MOM is.
• Provide an example of efficient troubleshooting logic for Exchange
Server 2007.
• Explain how to monitor Exchange Servers using MOM.
Unit 2: Monitoring and Troubleshooting Client Performance and
Connectivity
After completing this unit, students will be able monitor and
troubleshoot mail flow.
Topics
• Overview
• Tools for Monitoring Client Performance and Connectivity
• Process for Troubleshooting MAPI Clients
• Process for Troubleshooting Client Access Server Clients
Lab: Monitoring and Troubleshooting Client Performance and
Connectivity
• Monitoring Client Connectivity
• Troubleshooting AutoDiscover Issues
• Troubleshooting a Client Access Server Issue
After completing this unit, students will be able to:
• Identify tools for monitoring client performance and connectivity.
• Describe the process for troubleshooting MAPI clients.
• Describe the process for troubleshooting Client Access server
clients.
• Configure Microsoft Operations Manager (MOM) to monitor client
connectivity issues.
• Identify the cause for an Autodiscover issue and resolve the
issue.
• Identify the cause for a remote client connectivity issue and
resolve the issue.
Unit 3: Troubleshooting Access to Resources and Messages
After completing this unit, students will be able to
troubleshoot access to resources and messages.
Topics
• Overview
• How Public Folder Access Works
• How Calendaring Works
• Process for Troubleshooting Client Access Server Issues
Lab: Troubleshooting Access to Messaging Contents
• Troubleshooting a Public Folder Access Issue
• Troubleshooting a Calendaring Issue
• Troubleshooting an Outlook Web Access Issue
After completing this unit, students will be able to:
• Describe how public folder access works.
• Describe how calendaring works.
• Explain the process for troubleshooting client access server
issues.
Unit 4: Monitoring and Troubleshooting Mail Flow
After completing this unit, students will be able to monitor and
troubleshoot mail flow.
Topics
• Overview
• Discussion: Tools for Monitoring Mail Flow
• Demonstration: Troubleshooting Message Transport Using Exchange
Server 2007 Tools
• Process for Troubleshooting Internal Mail Flow
• Process for Troubleshooting External Mail Flow
Lab: Monitoring and Troubleshooting Mail Flow
• Configuring MOM to Monitor Message Flow
• Troubleshooting Internet E-Mail Delivery
• Troubleshooting Spam Filtering
• Troubleshooting Outbound Internet E-mail Delivery
After completing this unit, students will be able to:
• Identify tools for monitoring mail flow.
• Describe how to troubleshoot message transport using Exchange
Server 2007 tools.
• Describe the process for troubleshooting internal mail flow.
• Describe the process for troubleshooting external mail flow.
• Configure Microsoft Operations Manager (MOM) to monitor message
flow.
• Identify and resolve the reason that messages are not being
delivered to and from the Internet.
• Identify and resolve the cause for spam filters blocking
messages.
Unit 5: Monitoring and Troubleshooting Mailbox Servers
After completing this unit, students will be able to monitor and
troubleshoot mailbox servers.
Topics
• Overview
• Tools for Monitoring and Troubleshooting Mailbox Servers
• Process for Troubleshooting Mailbox Servers
• Demonstration: Troubleshooting Mailbox Server Performance
Issues
Lab: Monitoring and Troubleshooting Mailbox Servers
• Configuring the monitoring of Mailbox servers
• Troubleshooting a Mailbox Logon Issue
• Troubleshooting a Hard Disk Failure
• Troubleshooting a Mailbox Database Mounting Issue
After completing this unit, students will be able to:
• Identify the tools for monitoring Exchange Mailbox servers.
• Implement a process for troubleshooting Exchange Mailbox servers.
• Describe the guidelines for resolving performance issues for
Exchange Server roles.
• Configure Microsoft Operations Manager (MOM) to monitor Mailbox
servers.
• Identify the cause for users not being able to log on to their
mailboxes and resolve the issue.
• Identify the reasons why a mailbox store cannot be mounted and
resolve the issue.
• Identify the reasons why a user cannot access a message and
resolve the issue.
Unit 6: Monitoring and Troubleshooting External and Additional
Services
After completing this unit, students will be able to monitor and
troubleshoot external and additional services.
Lessons
• Overview
• Discussion: External and Additional Services Required by Exchange
Server 2007
• External Services Required for Unified Messaging in Exchange
Server 2007
• Monitoring External Services with MOM 2005
Lab: Monitoring and Troubleshooting External and Additional Services
• Configuring the Monitoring of External Services
• Troubleshooting an External Services Dependency for Exchange
Server 2007
• Discussion: Impact of External and Additional Services on Exchange
Environments
After completing this unit, students will be able to:
• Identify external and additional services that Exchange Server
2007 requires.
• Identify external services required for Unified Messaging in
Exchange Server 2007.
• Identify the MOM 2005 tools for monitoring external services.
• Configure monitoring for external services required for Exchange
Server 2007.
• Identify why Exchange Server 2007 services failed to start and
resolve the issue.
• Troubleshoot scenarios in which the failure of external services
results in Exchange Server 2007 failures.
Unit 7: Identifying Trends in a Messaging System
After completing this unit, students will be able to identify
and address trends in a messaging system.
Topics
• Overview
• Tools for Identifying Trends in a Messaging System
• Exchange Server 2007 Management Pack MOM Reports
• Discussion: Information Required to Identify and Resolve Trends
Lab: Identifying Trends in a Messaging System
• Evaluating Messaging Reports
• Recommending Configuration Changes
After completing this unit, students will be able to:
• Describe tools for identifying trends in a messaging system.
• Describe the monitoring reports available with the Exchange Server
2007 Management Pack.
• Apply considerations for identifying and addressing trends.
• Analyze monitoring reports to identify trends.
• Create proposals for addressing identified trends.