Microsoft Office Outlook 2010 Course

Course Outline

Outlook 2010 Setup & Configuration
• Initial configuration

A first look at Outlook 2010
• Starting Outlook 2010
• The Microsoft Outlook 2010 Screen
• Help in Outlook 2010
• Searching for Help
• Printing help sheets
• Microsoft Outlook Navigation Pane
• Microsoft Outlook Ribbon
• Closing Outlook

Terminology & Concepts
• What is email?
• The structure of an email address
• The advantages of using email
• SMS (Short Message Service)
• Voice over Internet Protocol (VoIP)
• Instant messaging
• Online (virtual) communities
• Social networking websites
• Internet forums (message boards / discussion boards)
• Chat rooms
• Online computer games

Security Issues
• Spam
• Viruses
• Phishing
• Digital signatures

Sending Messages
• Creating and sending your first email
• Checking that your email was sent
• Sending emails to more than one person
• Receiving emails
• Sending a copy of a message
• What is a blind carbon copy?
• Sending a copy of a message to another address using blind carbon copy
• Setting the message subject
• Spell checking your message
• Attaching a file to a message
• Deleting an attached file from an outgoing message
• Issues when sending file attachments
• Setting message priority & sensitivity
• Saving a draft copy of an e-mail

Receiving, reading and replying to messages
• The Inbox folder
• Opening the Inbox folder
• The Inbox screen
• Selecting a message
• Message Status icons
• Reading a message
• Switching between messages
• Forwarding a message
• Opening or saving an attached file
• Replying to the sender of a message
• Replying to the sender and all recipients of a message
• Setting message reply options so that the original message is inserted, or not
• Printing a message
• Previewing a message before printing
• Printing Options

Manipulating Text and Files
• Selecting a word
• Selecting a
• Selecting a paragraph
• Selecting all text
• Selecting text using the mouse
• Copying text to the
• Pasting text from the
• Copying text from one message to another
• Cutting text to the
• Moving text from one message to another
• Copying text from another application
• Deleting text in a message
• Deleting an attached file from a message

Contacts
• What are contacts?
• Opening the Contacts folder
• Creating a contact
• Adding the sender of a message to contacts
• Addressing an email to a contact
• Deleting a contact
• What is a contact group?
• Creating a new contact group
• Adding an email address to a contact group
• Removing an email address from a contact group
• Sending an email to a contact group

Organizing Mail
• Searching for a message
• Searching for messages by sender, subject or content
• Creating a new mail folder
• Moving a message to a different folder
• Deleting a mail folder
• Sorting the contents of the Inbox
• Deleting a message
• Opening the ‘Deleted Items’ folder
• Restoring a message from the ‘Deleted Items’ folder
• Emptying the ‘Deleted Items’ folder
• Automatically emptying the ‘Deleted Items’ folder when you exit Outlook
• Flagging a message
• Removing a flag mark from a mail message
• Marking a message as unread
• Marking a message as read

Customizing Outlook
• Displaying or hiding the ribbon
• Adding an Inbox heading
• Removing an Inbox heading
• Resetting the Inbox headings