Coaching Skills

1 day Instructor-Led Course (8 hours)
 

Course Overview
Effective coaching increases team members motivation and performance. Define coaching and identify the qualities of an effective coach. The open, modular-style manual is design for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the complexities of Coaching.

Who Should Attend
 

Prerequisites
None.
 

Objectives

Motivate employees by identifying their individual personality types; and build trusting coach-employee relationships.
Work through the coaching process of maintaining healthy coach-employee relationships, communicating expectations and goals, and evaluating employee performance.
Support your coaching style by conducting productive face-to-face meetings and confrontations.

Course Outline:

Unit 1: Fundamentals of coaching

Topic A: Coaching overview
 

Topic B: Coaching foundation and strategy
 

Unit 2: Coaching diverse employees
 

Topic A: Personality styles
 

Topic B: Trust relationships
 

Unit 3: The coaching process
 

Topic A: The coach-employee relationship
 

Topic B: Objectives, expectations, and goals
 

Topic C: Performance evaluation
 

Unit 4: Communication
 

Topic A: Verbal communication
 

Topic B: Nonverbal communication
 

Topic C: Effective questioning
 

Unit 5: Interpersonal meetings
 

Topic A: Face-to-face communication
 

Topic B: Productive confrontations