Course Overview
Even as technology has allowed us to connect with an ever-expanding
global network through the click of a mouse, face-to-face
communication is still as important as ever. Improving one's
in-person communication may seem nonessential and downright quaint
in this computerized age, yet many workplace situations, often those
involving conflict, feelings, or other sensitive issues, still
demand human contact. FACE-TO-FACE COMMUNICATION explores why
personal contact remains the most powerful type of human interaction
and what readers can do to improve their skills to become excellent
communicators.
International
Curriculum
Thomson Series: Cengage
Learning delivers highly-customized learning solutions for colleges,
universities, instructors, students, libraries, government agencies,
corporations and professionals around the world.
Course Outline
1 Face the Facts
Recognize Face-to-Face Impact
Appreciate the Advantages
Understand the Behaviors
Conquer Your Fears
Factor in Personality Preferences
Review
2 Practice Your Nonverbals
Value the Unspoken
Be Aware of Your Body
Check Your Physical Appearance
Take Advantage of Your Voice
Watch the Clock
Consider Spatial Arrangements
Review
3 Choose Your Words Carefully
Realize Your Words Have Impact
Create a Positive Impression
Phrase Your Words for a Business Context
Update Your Language
Review
4 Listen Closely
Enhance Your Listening Ability
Give Nonverbal Feedback
Delay Your Response
Paraphrase and Clarify
Affirm the Speaker’s Feelings
Suggest Options
Review
5 Communicate Across the Miles
Adapt Face-to-Face Strengths to Other Communication
Respect Cross-Cultural Preferences
Gesture with Care
Learn Language Differences
Avoid Idiomatic Speech
Review
Appendix to Part 1
Appendix to Part 2
Appendix to Part 3
Appendix to Part 4
Appendix to Part 5
Additional Reading
