Business Communication - Face to Face Communication

1 day Instructor-Led Course (8 hours)
 

Course Overview
Even as technology has allowed us to connect with an ever-expanding global network through the click of a mouse, face-to-face communication is still as important as ever. Improving one's in-person communication may seem nonessential and downright quaint in this computerized age, yet many workplace situations, often those involving conflict, feelings, or other sensitive issues, still demand human contact. FACE-TO-FACE COMMUNICATION explores why personal contact remains the most powerful type of human interaction and what readers can do to improve their skills to become excellent communicators.

Who Should Attend
 

Prerequisites
None.
 

Objectives

Course Outline:

Recognize Face-to-Face Impact
 

Appreciate the Advantages
 

Understand the Behaviors
 

Conquer Your Fears
 

Factor in Personality Preferences
 

Review

Part 2: Practice Your Nonverbals
 

Value the Unspoken
 

Be Aware of Your Body
 

Check Your Physical Appearance
 

Take Advantage of Your Voice
 

Watch the Clock
 

Consider Spatial Arrangements
 

Review
 

Realize Your Words Have Impact
 

Create a Positive Impression
 

Phrase Your Words for a Business Context
 

Update Your Language
 

Review
 

Part 4: Listen Closely
 

Enhance Your Listening Ability
 

Give Nonverbal Feedback
 

Delay Your Response
 

Paraphrase and Clarify
 

Affirm the Speaker’s Feelings
 

Suggest Options
 

Review
 

Adapt Face-to-Face Strengths to Other Communication
 

Respect Cross-Cultural Preferences
 

Gesture with Care
 

Learn Language Differences
 

Avoid Idiomatic Speech
 

Review

Appendix to Part 1
 

Appendix to Part 2
 

Appendix to Part 3
 

Appendix to Part 4
 

Appendix to Part 5

Additional Reading