Business Etiquette - Diversity

1 day Instructor-Led Course (8 hours)
 

Course Overview
Manage a diverse workforce, and develop a diverse workplace within your organization. The open, modular-style manual is design for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the complexities of Diversity.

Who Should Attend
 

Prerequisites
None.
 

Objectives

Identify the impact of cultural differences on relationships, and identify personality styles and the influence of your personality on others.
Identify the barriers to diversity, responses to discrimination, as well as ways to deal with and avoid discrimination.
Communicate effectively in a diverse workplace and provide effective feedback to others.

Course Outline:

Topic A: Overview of diversity
 

Topic B: Advantages of diversity
 

Unit 2: Identifying differences
 

Topic A: Cultural differences
 

Topic B: Personality styles
 

Unit 3: Overcoming barriers to diversity
 

Topic A: Barriers to diversity
 

Topic B: Dealing with discrimination
 

Unit 4: Communicating in a diverse workforce
 

Topic A: Effective communication
 

Topic B: Evaluations and feedback
 

Unit 5: Managing diversity
 

Topic A: Manage diversity in a workforce
 

Topic B: Develop a diverse workplace