Business Communication - Email Etiquette
1 day Instructor-Led Course (8 hours)
Course Overview
Communicating through e-mail effectively is necessary in all aspects
of business. Learn the various aspects of e-mail, use e-mail
programs, decide when to write e-mail, and improve your e-mail
writing skills. The open, modular-style manual is design for quick
scanning in the classroom, and is filled with interactive exercises
that will allow students to explore the complexities of E-Mail
Etiquette.
Who Should Attend
Prerequisites
None.
Objectives
Communicate online, use
language and punctuation, and develop efficient writing habits.
Describe the various aspects of e-mail, use e-mail programs, decide
when to write e-mail and when to avoid writing e-mail, and improve
your e-mail writing skills.
Follow company policies regarding e-mail, follow copyright laws,
avoid viruses, and discuss e-mail liability.
Use the various features of e-mail programs and secure their e-mail
by using encryption, digital signatures, and passwords.
Use proper netiquette styles and use emoticons and electronic
abbreviations.
Course Outline: |
Unit 1 : E-mail basics
Topic A: E-mail characteristics
A-1: Writing online and versus on paper
A-2: Understanding the advantages and disadvantages of e-mail
A-3: Understanding the cultural significance of e-mail
Topic B: E-mail programs
B-1: Using an e-mail program to send e-mail
Topic C: When to use e-mail
C-1: Communicating by e-mail
C-2: Understanding when to avoid using e-mail
Topic D: Writing an e-mail message
D-1: Using the MAIL acronym
Unit 2 : E-mail policies
Topic A: Company policies
A-1: Avoiding improper e-mail messages
A-2: Ensuring employee compliance to e-mail policies
Topic B: Copyright laws, viruses, and liability
B-1: Avoiding copyright infringement
B-2: Avoiding viruses
B-3: Identifying e-mail liability |
Unit 3 : E-mail features and security
Topic A: Features of an e-mail program
A-1: Using attachments
A-2: Using priority labels and signature files
A-3: Discussing e-mail program options
Topic B: Securing e-mail
B-1: Using encryption and digital signatures
B-2: Using passwords
Unit 4 : E-mail messages
Topic A: Message headers
A-1: Using headers
Topic B: E-mail message body
B-1: Including proper greeting
B-2: Structuring an e-mail message
B-3: Closing an e-mail message
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