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Course Overview
Communicating through e-mail effectively is necessary in all aspects
of business. Learn the various aspects of e-mail, use e-mail
programs, decide when to write e-mail, and improve your e-mail
writing skills. The open, modular-style manual is design for quick
scanning in the classroom, and is filled with interactive exercises
that will allow students to explore the complexities of E-Mail
Etiquette.
Objectives
Communicate online, use
language and punctuation, and develop efficient writing habits.
Describe the various aspects of e-mail, use e-mail programs, decide
when to write e-mail and when to avoid writing e-mail, and improve
your e-mail writing skills.
Follow company policies regarding e-mail, follow copyright laws,
avoid viruses, and discuss e-mail liability.
Use the various features of e-mail programs and secure their e-mail
by using encryption, digital signatures, and passwords.
Use proper netiquette styles and use emoticons and electronic
abbreviations.
International
Curriculum
This curriculum is
published in partnership between Thomson and Course ILT.
Thomson Series: Cengage
Learning delivers highly-customized learning solutions for colleges,
universities, instructors, students, libraries, government agencies,
corporations and professionals around the world.
Course ILT Series: For 10
years, Axzo Press has enhanced training and education for
professionals, trainers, and students alike, through tested,
high-quality Instructor-Led Training courseware, business skills
texts, quick-reference tools, and custom job aids.
Course Outline
1 E-mail basics
E-mail characteristics
- Writing online and versus on paper
- Understanding the advantages and disadvantages of e-mail
- Understanding the cultural significance of e-mail
E-mail programs
- Using an e-mail program to send e-mail
When to use e-mail
- Communicating by e-mail
- Understanding when to avoid using e-mail Writing an e-mail message
- Using the MAIL acronym
2 E-mail policies
Company policies
- Avoiding improper e-mail messages
- Ensuring employee compliance to e-mail policies
Copyright laws, viruses, and liability
- Avoiding copyright infringement
- Avoiding viruses
- Identifying e-mail liability 3 E-mail features and security
Features of an e-mail program
- Using attachments
- Using priority labels and signature files
- Discussing e-mail program options
Securing e-mail
- Using encryption and digital signatures
- Using passwords
4 E-mail messages
Message headers
- Using headers
E-mail message body
- Including proper greeting
- Structuring an e-mail message
- Closing an e-mail message
5 E-mail effectiveness
E-mail recipients
- Considering the factors that determine e-mail writing. Setting
the tone of an e-mail message - Anticipating recipient reaction
Message management
- Managing your e-mail effectively
6 Netiquette guidelines
Netiquette style
- Using proper tone
- Following formatting guidelines
Emoticons and abbreviations
- Using emoticons and electronic abbreviations
7 Composing online correspondence
Online communication
- Achieving the objective of the message
Language and punctuation
- Improving online writing style
- Using punctuation correctly
Efficient writing habits
- Constructing sentences
- Constructing paragraphs
- Editing e-mail messages |