Course Overview
ASQ's CQIA Certification
preparation learning program introduces quality concepts and tools
to employees new to quality and to those with some previous
background in quality. The course is based upon ASQ's Body of
Knowledge (BoK) for the Certified Quality Improvement Associate,
CQIA, certification exam, and it is an excellent preparation
resource. Companies looking to satisfy basic quality training
requirements should consider this program as an easy way to train
varied audiences.
Objectives
Upon completion of this course, you will:
- Have increased expertise in the practices and principles of
quality.
- Understand the concepts of total quality management and process
improvement.
- Be able to define seven commonly used quality tools and understand
how they are used in problem solving for quality control or improved
quality.
- Be prepared to sit for ASQ’s Certified Quality Improvement
Associate certification exam.
Prerequisites
Two years of work experience or an associate degree as a minimum.
Audience
For those
in any field who want to understands quality tools and their uses,
and participate in quality improvement projects.
Materials
One print-based workbook organized into six modules addressing both
the philosophical and application essentials of quality. Each module
includes content, tests and an application activity.
Course Outline
Module 1: Quality Benefits
Quality and profitability
Benefits to employees, organizations customers and society
Module 2: The Evolution of Quality
Quality defined
Quality standards
Module 3: Total Quality Management - TQM
Total quality management defined
Key components
Philosophies
Approaches
Teams in TQM
Module 4: Process Management
Process management defined
Principles of process management
Module 5: Quality Tools
Seven basic tools for quality control
Benchmarking
Design of experiments
Failure mode and effects analysis (FMEA)
Module 6: Quality Deployment
Quality culture
Quality strategy
Quality plan
Quality function