Course Overview:
Hospitality Management is a career and life reference for both seasoned executives and new hires. This course positions associates to work comfortably in a global environment and to interpret the cultural expectations of their guests. In the Hospitality Management course you will discuss service, relationships, integrity, communications, personal image, creativity, and the bottom line that will support a culture of service and personal excellence.
Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. The Hospitality Management course leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care.
If you believe in remarkable service and have a passion for this great industry, then this course will delight you with a treasure chest of hands-on, practical information that will assist you throughout your career.
Target Audience:
Professionals who work or willing to work at hotels, airlines, cruise lines, resorts, luxury day spas, events, restaurants as well as in the travel industry - they all need world class hospitality management training.
Course Outline :
1- Hospitality Industry
- 1.1 Introduction to Hospitality Industry
- 1.1.1 The Nature of the Hospitality Industry
- 1.1.2 The Tangible and Intangible Nature of the Hospitality Industry
- 1.1.3 Relationship between the Hospitality Industry and Tourism
2- Accommodation Sector
- 2.1 Introduction to the Accommodation Sector
- 2.1.1 Classification of Accommodation Establishment
- 2.2 Introduction to the Hotel Operations
- 2.2.1 Hotel Ownership
- 2.2.2 The Functions and Departments of a Hotel
- 2.2.3 Introduction to the Rooms Division
- 2.2.4 Front Office Operations
- 2.2.4.1 Guest Cycle
- 2.2.4.2 Front Office Department
- 2.2.4.3 Types of Hotel Guest
- 2.2.4.4 The Accommodation Product
- 2.2.5 Housekeeping Operations
- 2.2.5.1 Housekeeping Department
- 2.2.5.2 In-room Guest Supplies and Amenities
- 2.2.5.3 Room Status Codes
- 2.2.5.4 Types of Guest Requests
- 2.2.5.5 Security Procedures
3- Food and Beverage Sector
- 3.1 Introduction to the Food and Beverage Sector
- 3.1.1 Food and Beverage Operations (Hotel)
- 3.1.2 Classification of Food Service Establishments
Introduction to Hospitality
- 3.1.3 Types of Food and Beverage Services
- 3.2 Food and Beverage Service Principles
- 3.2.1 Basic Knowledge of Menus, Food and Beverage Services and Kitchen Operations
- 3.2.2 Ambience of an Establishment
- 3.2.3 Menu Planning and Design
- 3.3 Food Safety and Personal Hygiene
4- The Role of Technology in the Hospitality Industry
- 4.1 The Development of Technology in the Hospitality Industry
- 4.1.1 The Importance of Employing Up-to-date Information Technology
- 4.1.2 The Ways Technological Changes Improve the Operational Efficiency of the Hospitality Industry for Customers, Tourists and Staff
- 4.1.3 The Property Management System (PMS) in Hotels