Course Overview
To develop knowledge and understanding of organizing and delegation
as required by a practicing or potential first line manager :
• Know how to organize
people to achieve objectives
• Know how to delegate to achieve workplace objectives
Assessment Criteria
• Explain the importance
of making effective and efficient use of people’s knowledge and
skills while planning the team’s work to achieve objectives
• Use one technique to identify the appropriate person for an
activity
• Explain how human resource planning can be used to assure output
and quality
• Give one example of delegation and one example of empowerment in
the workplace
• Identity one barrier to delegation and one mechanism to support
delegation
• Explain one technique that could be used to monitor the outcomes
of delegation in the workplace
• Review the effectiveness of feedback, recognition and reward
techniques in the workplace
International
Curriculum
Unit 3.21 - Validated by ILM, the
Institute of Leadership & Management.
Course Outline
Learning Outcomes and Assessment Criteria
Planning And Organizing The Team’s Work
Activity 1 - Benefits of Good Planning
Activity 2 - SMART Objectives
Activity 3 - Work Plan
Activity 4 - Skills Matrix
Activity 5 - Skills Matrix
Activity 6 - Resource Planning
Human Resource Planning
Manpower Planning
Manpower Planning Model
- Estimating demand for human resources
Succession Planning
What Is Succession Planning?
The Purpose of Succession Planning
Key linkages
A changing process for changing times
Is it worth the effort?
Activity 7 - In your organization
Job Design
Concepts of Job Design
Techniques Of Job Design
- Job Rotation
- Job Enlargement
- Job Enrichment
- Autonomous Work Groups
- Sub-contracting and Outsourcing
Job Design and Organization
Redeployment
- Organizational Redeployment
- Individual Redeployment
- Terms of Redeployment
Delegation And Empowerment
Power, Authority and Influence
Activity 8
Authority
- Staff Relationship
- Functional Relationship
Power
Legitimate, Coercive, Reward, Expert, Referent
What Problems Can Occur?
Control and the manager, Control and the wider issues,
Responsibility, Bureaucracy
Activity 9
Delegation
Activity 10 - Delegation
Activity 11 - Advantages
Self Management
Activity 12 - What should not be delegated
How To Delegate
Effective Control
Staggered Development
Constrained Availability
Outcomes and Failure
Negotiation
Activity 13 - Self Assessment
Delegation Questionnaire
Activity 14 - Plan, Implement and Improve Skills
Empowerment
Activity 15
Giving Meaningful Feedback
Observing Employee Performance
When You Can't Be Present to Observe Performance
Behavioral Feedback
Guidelines for Giving Behavioral Feedback
Examples
Reward And Recognition
Conclusion