Course Objectives
When you have completed
this workbook you will be better able to:
- anticipate and recognize reactions to a proposed change and
overcome resistance to the change
- plan change projects
- manage the implementation of change
- monitor and evaluate change projects
Assessment Criteria
Understand change in an organization
1.1 Explain the benefits of innovation and change for the
organization
1.2 Identify the barriers to change and innovation in the workplace
and explain practical ways of overcoming these barriers
1.3 Explain why communication is important in successful
implementation of change
Understand the effects of change on people and finance in an
organization
2.1 Explain possible human and financial effects of change upon
people, departments and the organization
International
Curriculum
Unit 3.02 - Official ILM
Curriculum, Institute of Leadership & Management
Course Outline
Workbook introduction
1 ILM Super Series study links
2 Links to ILM qualifications
3 Links to S/NVQs in management
4 Workbook objectives
5 Activity planner
Session A - CREATING A POSITIVE RESPONSE TO CHANGE
1 Introduction
2 Establishing a Culture Receptive to Innovation and Change
(Activity 1, 2)
- Overcoming resistance to innovation and change
in yourself (Activity 3)
- Encouraging creativity and innovation
3 Acknowledging Resistance to Change in Others (Activity 4,
5, 6, 7, 8)
4 Managing Resistance to Change
- Force field analysis
(Activity 9, 10)
- Unfreezing, movement and refreezing
-
Participation (Activity 11)
- Information (Activity 12)
-
Enthusiasm (Activity 13)
- The refreezing stage (Activity 14)
Self Assessment, Summary
Session B - PLANNING CHANGE
1 Introduction
2 Reasons for Major Change
(Activity 15)
3 Change and the First Line Manager
(Activity 16)
- The first line manager as an instigator of change
(Activity 17)
- Other elements in the first line manager's role
(Activity 18, 19)
- Keeping the team informed (Activity 20)
4 Preparing for Change
- Defining the scope of change (Activity
21)
- Establishing aims and objectives (Activity 22, 23)
-
Establishing timescale and budget (Activity 24)
5 Planning the Project Activities
- Logic diagrams (Activity 25)
- Critical path diagrams (Activity 26)
- Gannt charts
(Activity 27)
6 Establishing Responsibilities and Methods of Communication
- Identifying possible effects (Activity 28)
- Identifying
lines and methods of communication (Activity 29)
Self Assessment, Summary
Session C - IMPLEMENTING CHANGE AND MANAGING ITS CONSEQUENCES
1 Introduction
2 Monitoring the Project Plan
- Types of deviation from the plan
(Activity 30)
- Tracking progress (Activity 31)
- Identifying progress
(Activity 32)
- Evaluating the project (Activity 33)
3 Completing a Change Project
(Activity 34)
- Change fatigue (Activity 35)
- Life after redundancies
(Activity 36)
Self Assessment, Summary
Performance checks
1 Quick quiz
2 Workbook assessment
3 Work-based assignment
Reflect and review
1 Reflect and review
2 Action plan
3 Extensions
4 Answers to activities
5 Answers to self-assessment questions
6 Answers to the quick quiz
7 Certificate