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CCNA Voice

سيسكو >


دورة Cisco Certified Network Associate CCNA Voice

35 ساعة تدريبية





ميزات المعهد - دورات سيسكو :

• محاضرين معتمدين من سيسكو

• مخابر CCNA: سيسكو الموجهات والمحولات و الهواتف IP

• مناهج سيسكو بريس

• معهد معتمد من وزارة التربية والتعليم

• شهادة انجاز: تصديق وزارة التربية برسوم إضافية

• الامتحانات: لدينا امتحانات سيسكو برسوم اضافية


ضمانات الجودة :

(conditions apply)

• ضمان التقييم المجاني

• ضمان إعادة الدورة مجاناً

• ضمان استثمار الموارد البشرية

• التخصيص والملائمة مع الشركة

• ضمان ترقية الإصدار


Course Overview

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.

Target Audience

Networking Professionals who want to acquire skills in IP telephony and Cisco Unified Communication.



The knowledge and skills that a learner must have before attending this course are as follows:
Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection


Exam Info

Exam no. 640-461 ICOMM

The Introducing Cisco Voice and Unified Communications Administration (ICOMM) exam is associated with the Cisco CCNA Voice certification. This exam tests a candidate's knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. The exam also tests the knowledge needed to perform tasks such as system monitoring, moves, additions, and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 course.


Course Outline

Chapter 1 Traditional Voice Versus Unified Voice
Chapter 2 Understanding the Pieces of Cisco Unified Communications
Chapter 3 Understanding the Cisco IP Phone Concepts and Registration
Chapter 4 Getting Familiar with CME Administration
Chapter 5 Managing Endpoints and End Users with CME
Chapter 6 Understanding the CME Dial-Plan
Chapter 7 Configuring Cisco Unified CME Voice Productivity Features
Chapter 8 Administrator and End-User Interfaces
Chapter 9 Managing Endpoints and End Users in CUCM
Chapter 10 Understanding CUCM Dial-Plan Elements and Interactions
Chapter 11 Enabling Telephony Features with CUCM
Chapter 12 Enabling Mobility Features in CUCM
Chapter 13 Voicemail Integration with Cisco Unity Connection
Chapter 14 Enabling Cisco Unified Presence Support
Chapter 15 Common CME Management and Troubleshooting Issues
Chapter 16 Management and Troubleshooting of Cisco Unified Communications Manager
Chapter 17 Monitoring Cisco Unity Connection

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