Course Objectives
When you have completed
this workbook you will be better able to:
- identify the forces behind change, and how they might affect your
organization or department
- recognize the beneficial aspects of change, whether it be through
continuous improvement or through one-off projects
- initiate improvements
in workplace activities
- describe the effect of change on systems and procedures and assess
the costs and benefits of change
- plan change projects
Assessment Criteria
Understand the forces for
change in an organization
1.1 Identify the forces that may require own organization to change
by conducting a simple PESTLE and/or SWOT analysis
Understand planning for change in an organization
2.1 Give an example of change required in the workplace reflecting
the SWOT and/or PESTLE analyses
2.2 Use a technique for planning change within the context of the
example given
2.3 Identify relevant human and financial factors in the
consideration of change within the context of the example given
2.4 Explain how to communicate with and involve people to facilitate
effective change
Understand continuous improvement in an organization
3.1 Explain the importance of quality awareness and the need to
continuously improve the organization
3.2 Identify the organization's quality standards
3.3 Use a continuous improvement tool or technique relevant to the
workplace
3.4 Explain ways of involving the team in quality and continuous
improvement
3.5 Discuss ways to evaluate continuous improvement activities
International
Curriculum
Unit 3.03 - Official ILM
Curriculum, Institute of Leadership & Management
Course Outline
SECTION 1 UNDERSTANDING THE CONTEXT OF
CHANGE
1. Change in the workplace
2. Triggers for change
3. Quality Improvement and management process
4. Suggestion
schemes
5. Managing change
6. Role models
SECTION 2 MAKING CHANGE AND
IMPROVEMENT HAPPEN
1. The revolution in achieving change
2. Identifying appropriate changes
3. The SWOT analysis
4. The
PESTLE analysis
5. A Simple approach to planning change
6.
Force field analysis
7. Communication
8. The change process
9. Stakeholders
10. Individual change
SECTION 3
USING THE TOOLS OF CHANGE MANAGEMENT
1. Tools to aid planning
and monitoring of change programmes
2. Critical Path Analysis &
PERT charts - Planning and scheduling more complex projects
3.
Control point identification charts
4. Project control charts
5. Milestone charts
6. Budget control charts
7. Cost and cost
control
8. Fixed costs and variable costs