ITIL Foundation

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ITIL 4 Foundation Certification Training

3-day Classroom Training Course : 21 Contact Hours

Upcoming Schedules for ITIL Foundation 2011 :
Dubai 25/Apr/2024 9:00 AM - 5:00 PM Sun, Tue & Thu Enquire Now

Gain mastery over ITIL 4 Fundamentals at SitesPower & get ready to be the change!

Course Benefits

  • Industry-expert, certified trainers
  • AXELOS-approved, high-quality course curriculum
  • Excellent classroom facilities,
  • Comprehensive courseware, practice tests & exam prep
  • Accredited institute by the UAE Ministry of Education
  • Certificate of Achievement (ministry attestation fees apply)
  • Exams: Prometric & VUE Exams available (fees excluded)
(conditions apply)

• Free Course Trial

• Free Course Repeat

• Corporate HR Investment Guarantee

• Corporate Customization

• Course Version Upgrade

Course Description

ITIL® 4 Foundation Course Objective:

It is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL® 4 guidance. Furthermore, it provides the candidate with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

Why Should You Get an ITIL Foundation Certification?

ITIL 4 Certification is a renowned credential that is acknowledged globally. It lays an excellent foundation for your advancement in the IT Service Management domain. It gives you a competitive edge when it comes to moving up the ladder or getting a new job opportunity. An ITIL 4 certification brings lucrative pay hikes with it.

ITIL 4 Foundation Certification Training is the perfect step for you to take, if you wish to learn and implement the most practical and successful practices in ITSM. Once you achieve level 1 credential, expert-level ITIL certifications become easily accessible to you in the future such as ITIL Practitioner, Intermediate, Expert and Master.

ITIL 4 Foundation Training Course | SitesPower

The ITIL 4 Certification Training at SitesPower is the most effective and practical ITIL course you will find across UAE and ME. This Information Technology Infrastructure Library Certification Training is extremely beneficial for those who seek to make a successful career in IT Service and delivery domain.

This ITIL training covers all fundamental elements of IT Service Management. It teaches you all the basics of ITIL 4 Service Management, SVC, SVS, the 4 dimensions of Service Management and so much more. The foundational practices and processes you’ll learn here will make you efficient in working around diverse organizational structures to create service value businesses worldwide.

Become a Successful ITIL 4 Certified Techie!

SitesPower ranks amongst the best for the ITIL Certification Dubai. We have industry-expert, professionally certified trainers on the panel who give technical and practical hands-on knowledge on ITIL 4 principles and practices. The exceptionally well-designed curriculum, clearly explained theory and actual experience provided on the pathway to value creation is what helps keep you ahead of the crowd.

Solve multiple practice tests, prepare with the help of our intensive, interactive training course and course material. Be 100% ready for your ITIL exam. Become highly skilled and confident with your IT practices.

Join us now to start your fruitful ITIL 4 journey ahead!


This ITIL Training as well as exam has no official prerequisites. However, having the skill set below is extremely helpful for you throughout your training to fully comprehend the aspects of ITIL 4.

  • Familiarity with IT terminology
  • Some IT-related work experience
  • Good understanding of IT industry

Target Audience

ITIL Foundation Certification is a primary requirement for any IT professional to learn and grow further in the field of IT Service Management.

This ITIL 4 Certification Training Course is aimed to develop service management and service quality-related skill sets in you to channelize value creation in businesses worldwide. If you currently work or see yourself working in the following roles, then ITIL course is the best pick for you.

  • IT Managers/ IT Support Managers
  • Quality Analysts
  • Service Delivery Managers/ Associates 
  • Application Managers
  • IT Developers/ IT Development Managers
  • Database Administrators 
  • IT Audit Managers
  • IT Architects
  • IT Executives
  • Business Operation Managers 
  • IT Consultants 
  • ITSM Trainers and Facilitators 

Our Subject Matter Experts

The Subject Matter Experts or Trainers at SitesPower have over 15 to 30 years of proven experience in the industry and in the delivery of training. They have excellent academic records along with technical qualification which makes them the most ideal personals to guide you right from day 1 till the time you finish your certification examination, receive your credential and are ready to take the leap!

Our trainers are internationally renowned for their command over the subject matter, most importantly, their updated industry knowledge. Our team of experts is also efficient in evaluating course effectiveness in relation to client timescales and desired results from a certain training program, so in case you’re looking for something that is not present in the curriculum, don’t worry. Our programs are customizable and can be made separately to cater to your learning demands.


About ITIL 4 Foundation Certification Exam

ITIL® 4 Foundation Exam Objective:

It is intended to assess whether the candidate can demonstrate sufficient ‘Remember/Recall’ (Bloom’s Level-1) and ‘Understanding’ (Bloom’s Level-2) of the ITIL® 4 service management framework, as described in the syllabus below. The ITIL® 4 Foundation qualification is a prerequisite for the ITIL® 4 higher level qualifications, which assess the candidate’s ability to ‘Apply’ (Bloom’s Level-3) their understanding of the relevant parts of the ITIL® framework in context.

Exam Structure:

  • There are 40 multiple-choice questions.
  • You require to answer at least 26 questions correctly in order to clear the examination.
  • 65% is the passing percentage.
  • The total duration of the exam is 60 minutes.
  • It is a closed book test.
  • The exam is supervised by PeopleCert. (SitesPower is PeopleCert exam center.)


  • Step first would be to receive your formal ITIL Foundation training.
  • In case, you are ITIL v3 certified, we also have an ITIL v3 to ITIL 4 Bridge Course available. To know more about this bridge course, get in touch with us at the earliest.
  • The examination takes place on the last day of your training.
  • As SitesPower is already a PeopleCert accredited organization, you don’t have to go through the trouble of booking the exam separately.
  • Studying for the ITIL 4 Foundation exam for at least 40 hours is sufficient for you to successfully clear the exam.
  • Secure 65% or above marks to successfully earn the ITIL 4 Foundation certification.
  • The ITIL 4 Foundation exam is available only in the English language.

Job Opportunities after ITIL 4 Foundation

ITIL is the best IT Service Management framework and good exposure to ITIL’s basic theory will definitely give your profile an advantageous edge. For junior professionals, mid-level managers to senior-level committee members, this ITIL 4 credential can be highly rewarding.

After clearing your ITIL 4 Foundation certification, you can get associated with a new project or an assignment within your current organization. If you’re looking out for a job change, promotion, or an appraisal, upskilling with an ITIL 4 Foundation is always the best choice. Working as an IT Service Manager or IT Consultant is a remunerative option too. has recorded an average ITIL certified professional’s salary as $120,000 per annum.

Organizations benefit from ITIL certified talent the most. Adapting a globally-recognized framework which is so flexible, convenient and practical to implement means generating higher revenue through smooth IT service processes, streamlining existing IT service-related practices and boosting employee performance.

ITIL Levels

Getting an ITIL 4 Foundation Certification is a mandatory requirement for all the other level of ITIL certifications.

ITIL 4 was released in February 2019. It is the first major update of ITIL since 2007 which was ITIL v3, except in 2011, ITIL v3 got updated and the basic version became ITIL v3 Foundation.

If you are an ITIL v3 certified professional, getting ITIL 4 Foundation Certification will be an added advantage for you, as this version is more practical, flexible and focuses on the service value creation.

Why SitesPower

SitesPower is a leading Corporate and IT training organizations with the best support system ever, in terms of exam prep, guidance and customised training programs.

SitesPower has uplifted thousands of individuals’ careers and continues to do so – not just in UAE and ME but even beyond these regions. We are a team that gets looked up first when it comes to quality training, 100% reliable course curriculum, professional certifications and exams, career consultation, and more.

Our trainers have a vast experience in IT Service Management who have played major roles in the development of many global organizations over the years and thus, are in the perfect place to guide you through the ITIL practices.

Enhance your technical skillset, increase your credibility and get great prospects of obtaining a job across renowned IT organizations worldwide with SitesPower’s ITIL 4 Certification Training program!

Look no further for your ITIL 4 Foundation Certification Training!

Enroll with us NOW!

Course Outline

Introduction to ITIL® 4

  • Evolution from ITIL® v3 to ITIL® 4
  • Purpose of ITIL® 4
  • Certification Scheme

Key Concepts of Service Management

  • Service & Service Offerings
  • Product
  • Service Management
  • Value & Value Co-creation
  • Service Provider & Service Consumer Organizations
  • Other Stakeholders
  • Service Relationships & Service Relationship Model
  • Service Provision & Service Consumption
  • Value: Outcome, Cost & Risk
  • Value: Utility & Warranty

The Four Dimensions of Service Management

  • Dimension 1: Organizations & People
  • Dimension 2: Information & Technology
  • Dimension 3: Partners & Suppliers
  • Dimension 4: Value Streams & Processes
  • External Factors

The ITIL® Service Value System (SVS)

  • Inputs & Outcome of the SVS
  • Components of the SVS

The Guiding Principles

  • Focus on Value
  • Start Where you are
  • Progress Iteratively with Feedback
  • Collaborate & Promote Visibility
  • Think & Work Holistically
  • Keep it Simple & Practical
  • Optimize & Automate

Service Value Chain

  • Activity: Plan
  • Activity: Improve
  • Activity: Engage
  • Activity: Design & Transition
  • Activity: Obtain/Build
  • Activity: Deliver & Support
  • Value Chain interaction with Value Streams & Practices

ITIL® Management Practices

  • General Management, Service Management & Technical Management Practices

Purpose Statement & Key definitions of following Practices: (Bloom’s Level 1)

  • Information Security Management
  • Relationship management
  • Supplier management
  • IT asset management
  • Service configuration management
  • Deployment management
  • Release management
  • Monitoring and event management

Purpose Statement, Key Definitions & Overview Understanding of following Practices: (Bloom’s Level 2)

  • Continual improvement
  • Service level management
  • Incident management
  • Problem management
  • Change control
  • Service request management
  • Service desk


“I thoroughly enjoyed every bit of the ITIL Foundation Certification Training here. The trainer at SitesPower made sure that we are engaged all the time. It was one of those rare training workshops where I was able to focus 100% of the time on all the three days because of the trainer's PowerPoint-free knowledge delivery. Thank you!”

Ramesh Naidu

IT Leader

“I would highly recommend SitesPower for Professional Certification Training. The course material and study guide provided was so well-structured. A big shout out to SitesPower for their professionalism and commitment towards delivering quality training! Thank You.”

Thomas Matthews

Enterprise Program Manager

“I have successfully cleared the exam in my first attempt. The quality of training, WebEx and courseware was really great. I would particularly mention that the training delivered by Mr Mahesh Tapse was exceptional!”

Taslim Amid Saeed

IT Manager



What is ITIL 4 Foundation Certification Training course?

ITIL 4 Foundation Certification course gives elementary knowledge of IT Service Management industry. It offers valuable principles, processes and practices to continually improve the service and delivery. This course provides comprehensive training for anyone involved in the service, management and delivery of services in IT.

Who should opt for the ITIL Foundation Certification course?

Any professional who wishes to learn and grow in the field of IT Service Management can opt for ITIL 4 Foundation Certification.

This course is specifically recommended and aimed at IT Managers/ IT Support Managers, Quality Analysts, Service Delivery Managers/ Associates, Application Managers, IT Developers/ IT Development Managers, Database Administrators, IT Audit Managers, IT Architects, IT Executives, Business Operation Managers, IT Consultants, ITSM Trainers, and Facilitators.

How are the ITIL 4 Foundation sessions conducted at SitesPower?

We have classroom training as well as online WebEx training available at our learning center. You may choose your mode of training based on your convenience.

If you are an individual, please look into our ITIL 4 Foundation course schedule and choose a day that suits your timetable.

If you are a corporate organization and looking for a group training program, please get in touch with us on 04-352-4949 and we will arrange a trainer for you in your city as per your time suitability.

What are the eligibility criteria/ prerequisites for the ITIL 4 Foundation Certification Exam?

There are no prerequisites for this exam. However, some experience in IT Services is recommended so that the participant can relate with the ITIL concepts, principles and processes.

What is the format of the ITIL 4 Foundation Certification Exam?

It is a multiple-choice question exam paper and has 40 questions in it. The duration to solve the paper is 1 hour/ 60 mins.

What are the passing marks for the ITIL 4 Foundation Certification Exam?

Clearing the ITIL 4 Foundation exam requires you to secure the score of at least 65%, which means that at least 26 out of 40 questions have to be answered correctly.

Is the ITIL 4 Foundation exam only computer-based?

No. There is computer-based as well as paper-based exam paper available at your exam center.

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