Overview
The ILM Level 2 (Arabic) units are
concise qualifications designed to give learners a basic
knowledge of the various roles, functions and responsibilities
in customer service and business communication.
Qualification
In addition to each Unit Qualification, each unit also counts as
credit towards the Full Qualification of the
Level 2
Certificate in Team Leading (Arabic).
Target Audience
Practicing or aspiring supervisors who wish to develop
team leading skills.
Prerequisites
There are no formal entry requirements, but participants
will normally be either practicing or aspiring team leaders or
supervisors with the opportunity to meet the assessment demands,
and have a background that will enable them to benefit from the
program.
International Curriculum
Official ILM
Curriculum, Institute of Leadership & Management
About ILM
The Institute of Leadership and Management is Europe's leading
awarding body for leadership and management qualifications. More
people in the UK gain leadership and management qualifications
with ILM than from all other awarding bodies in the UK combined.
ILM qualifications bring about practical benefits because they
focus on improvement – improvement of leaders and managers in
their roles, improvement in the teams they lead and in the
products and services they provide, and improvements in
organizations and the way they operate.
*Please note: ILM Vocationally Related Qualifications (VRQs) are
part of the Qualifications and Credit Framework applicable in
England, Wales and Northern Ireland, providing successful
candidates with transferable qualification credit.
Track Contents:
-
Managing Yourself M2.20 - 7 hours, 1 credit
-
Diversity in the Workplace M2.12 - 3.5 hours, 1 credit
-
Fulfilling Customer Requirements M2.07 - 12 hours, 2 credits
-
Dealing with Customers Lawfully M2.22 - 2 hours, 1 credit
-
Providing Quality to Customers M2.08 - 3.5 hours, 1 credit
-
Workplace Communication M2.16 - 5 hours, 1 credit
-
Briefing the Work Team M2.15 - 2 hours, 1 credit