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Course Overview
This ILT
Series course teaches participants the basics of cross-cultural
business communication. Participants learn about how cultural
differences affect speech, nonverbal and written communication.
Participants also learn how to identify cross-cultural barriers,
work with interpreters and translators, organize and participate in
cross-cultural meetings, and handle negotiations and problem solving
in cross-cultural meetings. Participants also learn about building
relationships as well as teams across cultures. The manual is
designed for quick scanning in the classroom and filled with
interactive exercises that help ensure success.
Objectives
- Discuss the value of
culture and the significance of cross cultural communication in the
workplace. Describe the impact of cultural differences on
communication and avoid miscommunication & conflicts that arise due
to these differences.
- Identify the
differences in verbal communication across cultures. Improve
nonverbal communication skills by understanding the differences in
expressions that vary across cultures.
- Establish rapport &
build trust. Listen well and provide positive & constructive
feedback.
- Identify common cross
cultural communication barriers. Overcome communication barriers and
avoid cultural bias. Employ qualified interpreters and communicate
through them.
- Attend and organize
cross cultural meetings. Conduct negotiations and solve problems
during a cross cultural meeting.
- Identify gestures used
in different cultures and build a cross cultural team. Discuss
guidelines for writing cross cultural documents and assembling a
translation team.
International
Curriculum
Course ILT Series: For 10
years, Axzo Press has enhanced training and education for
professionals, trainers, and students alike, through tested,
high-quality Instructor-Led Training courseware, business skills
texts, quick-reference tools, and custom job aids.
Course Outline
Unit 1 : Workplace Culture
Topic A: Basics of culture
A-1: Understanding the basics of culture
A-2: Helping someone deal with culture shock
Topic B: Cultural differences
B-1: Recognizing cultural differences
Unit 2 : Differences in Communication
Topic A: Verbal communication
A-1: Identifying verbal communication differences
A-2: Identifying vocal quality differences
Topic B: Nonverbal and written communication
B-1: Identifying nonverbal communication differences
B-2: Identifying written communication differences
Unit 3 : Communicating Across Cultures
Topic A: Building relationships
A-1: Building relationships across cultures
A-2: Establishing rapport and building trust
Topic B: Listening and responding
B-1: Identifying the process for active listening
B-2: Providing positive and constructive feedback
Unit 4 : Overcoming Communication Barriers
Topic A: Cross-cultural communication barriers
A-1: Identifying cross-cultural communication barriers
Topic B: Avoiding barriers
B-1: Avoiding cross cultural communication barriers
Topic C: Interpreters
C-1: Using interpreters
C-2: Communicating through interpreters
Unit 5 : Cross Cultural Business Situations
Topic A: Cross-cultural meetings
A-1: Attending a cross-cultural meeting
A-2: Organizing a cross cultural meeting
Topic B: Negotiating and problem solving
B-1: Following the negotiation steps
B-2: Following the problem-solving steps
Unit 6 : Addressing Cross Cultural Issues
Topic A: Communicating with co-workers
A-1: Identifying the gestures used in various cultures
A-2: Building cross-cultural teams
Topic B: Writing cross-culturally
B-1: Designing a document for translation
B-2: Translating written communication |
