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Course Overview
This ILT
Series course teaches basic communication terms and organization
basics. Participants will learn how to communicate effectively,
motivate employees, overcome communication barriers, develop
leadership habits, understand how communication flows within an
organization, develop networks, and identify the roles that
individuals fulfill in an organization. Course activities also cover
applying technology to organizational communication, discussing
innovation and change, examining how environmental context affects
communication, and discussion how power and politics affect an
organization. Students will also learn how to manage change, stress,
conflict, and empower individuals. The manual is designed for quick
scanning in the classroom and filled with interactive exercises that
help ensure success.
Objectives
- Recognize the impact of
nonverbal behavior, and barriers to effective communication.
- Identify the relational context, the factors that influence it,
and the different personality types; and develop
individual-organizational relationships.
- Select an environmental context; manage stress and anger; and
mediate conflict.
- Identify different levels and types of power. Implement strategies
to manage diversity and to communicate in different cultures; and
identify the steps and guidelines for empowerment.
International
Curriculum
Course ILT Series: For 10
years, Axzo Press has enhanced training and education for
professionals, trainers, and students alike, through tested,
high-quality Instructor-Led Training courseware, business skills
texts, quick-reference tools, and custom job aids.
Course Outline
Unit 1 : Communication Basics
Topic A: Effective communication
A-1: Understanding communication terms
A-2: Communicating effectively
Topic B: Organizational management
B-1: Understanding traditional theories of management
B-2: Understanding current theories of management
B-3: Understanding organizational context
Topic C: Organization types and characteristics
C-1: Discussing organization types
C-2: Identifying organization characteristics
C-3: Discussing organizational environments
Topic D: Communication flow
D-1: Identifying types of communication flow
D-2: Identifying communication networks
D-3: Identifying network roles
D-4: Analyzing communication Unit 2 : Leadership and Motivation
Topic A: Communication and leadership
A-1: Distinguishing between managers and leaders
A-2: Discussing management and leadership theories
A-3: Discussing organizational structure and design
Topic B: Communication and motivation
B-1: Discussing theories of motivation
B-2: Identifying motivational tools
B-3: Understanding the impact of nonverbal behavior
B-4: Understanding barriers to effective communication
Unit 3 : Relational Context and Organizations
Topic A: Relational context
A-1: Identifying a relational context
A-2: Identifying relationship categories
Topic B: Relationships and organizations
B-1: Identifying personality types
B-2: Developing individual-organizational relationships
Unit 4 : Technology in the Workplace
Topic A: Workplace technology
A-1: Identifying categories of technology
Topic B: Impact of technology
B-1: Identifying the impact of technology
B-2: Preventing communication overload
Topic C: Technology guidelines
C-1: Discussing technology guidelines
C-2: Communicating electronically
Unit 5 : Context, Stress, and Managerial Tools
Topic A: Environmental context
A-1: Selecting an environmental context
Topic B: Stress and communication
B-1: Managing stress and anger
B-2: Resolving interpersonal conflicts
Unit 6 : Innovation and Change
Topic A: Aspects of innovation
A-1: Identifying degrees of innovation
A-2: Identifying innovation characteristics
A-3: Adopting and encouraging innovation
Topic B: Aspects of change
B-1: Identifying aspects of change
B-2: Discussing communication strategies
B-3: Identifying stages of change
B-4: Discussing the effects of technology and communication
Unit 7 : Power, Politics, and Diversity
Topic A: Power and communication
A-1: Discussing power basics
Topic B: Diversity and communication
B-1: Identifying strategies to manage diversity
B-2: Communicating in different cultures
Topic C: Empowerment and communication
C-1: Identifying steps for empowerment
C-2: Identifying guidelines for empowerment |
