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Course Overview
The
critical skills you will acquire upon completion of this course will
help you establish a work climate conducive to managing employee
performance.
In this
course, you will learn how to help employees find meaning in their
jobs and stay on course, how to maximize employee input and
participation during an appraisal, how to maintain positive
communication about expectations versus performance, and how to
follow up on agreements reached.
Most
professional and administrative employees today do not understand
how their work is evaluated. The
techniques outlined in this course will help you fashion a
well-planned and thoughtful process for creating an open atmosphere
for discussion and for leading the way for employees' personal
development and growth.
International
Curriculum
Thomson Series: Cengage
Learning delivers highly-customized learning solutions for colleges,
universities, instructors, students, libraries, government agencies,
corporations and professionals around the world.
Course Outline:
Part 1:
Are You Ready for Better Appraisals?
Objectives of Performance Appraisals
Meet Some
Successes and Some Failures
Do You
Put Off Performance Appraisals?
Benefits
of a Well-Planned Appraisal
How
Appraisals Help Employees
Part 2: Setting the Stage
Establish
the Right Climate
Are You
Part of the Solution or Part of the Problem?
Help
Employees Find Meaning in Their Jobs and Stay on Course
Case
Study 1: Who Will Be Better at Performance Appraisals?
Part 3:
Preparing for More Effective Appraisals
What
Is Meant by Goals and Standards?
Attitudes
and Performance Appraisals
Employee
Preparation for the Appraisal
Manager
Preparation for the Appraisal
Pitfalls
to Avoid
Elements
of a Successful Appraisal
Develop
an Action Plan
How
Employee Performance Directs the Appraisal
Appraisal
Discussion Models
Case
Study 2: What Upset Jess?
Part 4:
Conducting the Appraisal
Beginning the Appraisal Discussion
Discussing Unsatisfactory Performance
Getting
an Employee to Talk Freely
Creating
an Open Atmosphere
Appraisal
Questions
Personal
Development and Growth
The
Importance of Attitude
Closing
the Appraisal Discussion
Part 5:
After the Appraisal
Following Up - Three Suggestions
Performance Appraisal Checklist for Managers
Creating
a Personal Action Plan
Author's
Suggested Answers to Cases |