Course Overview
To develop knowledge and understanding of team building as required
by a practicing or potential first line manager :
• Understand how to
develop and maintain trust at work
• Know how to build the team
Assessment Criteria
• Explain behaviors which
could develop and maintain trust at work
• Explain why confidentiality is important in building and
maintaining trust in the team
• Give one example of a group and one example of a team within the
workplace. Justify the classification of examples given
• Briefly describe the stages of an established model of group
formation
• Explain how a manager could benefit from knowing team members’
preferred team roles
International
Curriculum
Unit 3.11 - Validated by ILM, the
Institute of Leadership & Management.
Course Outline
Learning Outcomes and Assessment Criteria
Team Structures
The Difference Between a Group and a Team
Activity 1
Activity 2
The Hierarchical Team
The Expert Team
Activity 3
Activity 4
Building Effective Relationships that Work
Why Build Effective Relationships?
What Is An Effective Relationship?
What Can Help?
What Gets In the Way
Effective Techniques
- Between Two People
- Between People in Groups
- Between Groups
- In the Whole Organization
A Guide to Effective Relationships
Informal Relationships
Networking
Understanding the Team
Undercurrents in Team Dynamics
Stages of Team Growth
- Forming
- Storming
- Norming
- Performing
- Adjourning
Activity 5
Managerial Action to Build the Team
The Forming Stage
Activity 6
Activity 7
Activity 8
The Norming Stage
Activity 9
The Performing Stage
Activity 10
Trust
Activity 11
Integrity, Competence,
Consistency, Loyalty, Openness
Team Roles
Coordinator
Shaper
Plant
Resource Investigator
Company Worker / Implementer
Monitor Evaluator
Team Worker
Completer Finishers
Specialist
The Effective Team
Activity 12
Conclusion