Course Objectives
When you have worked
through this workbook you will be better able to:
- describe the stages in the learning process
- identify the barriers to successful training
- give effective feedback
- choose appropriate training methods
- use appropriate assessment methods
- evaluate the effectiveness of your strategy
- maintain appropriate records
- use appropriate coaching techniques
Assessment Criteria
Understand training appropriate to the workplace
1.1 Clarify the training need
1.2 Explain two training techniques appropriate to the workplace
situation
1.3 Explain how you could cater for different learning styles when
training individuals in the workplace
1.4 Explain one relevant feedback technique that could work
effectively in the workplace situation
1.5 Describe methods of evaluating the effectiveness of training
1.6 Explain how you could maintain training records
Understand how to coach an individual in an organization
2.1 Clarify the coaching need
2.2 Explain how to plan the coaching for an individual in the
organization
2.3 Explain the importance of feedback in coaching
2.4 Describe one method of evaluating the effectiveness of coaching
International
Curriculum
Unit 3.18 - Official ILM
Curriculum, Institute of Leadership & Management
Course Outline
Workbook introduction
1 ILM Super Series study links
2 Links to ILM qualifications
3 Links to S/NVQs in management
4 Workbook objectives
5 Activity planner
Session A - HOW PEOPLE LEARN
1 Introduction
2 What is ‘ Learning ’ (Activity 1)
3 The Process of Learning
- The four stages of competence (Activity 2)
- The learning cycle
- The
learning curve (Activity 3)
4 Learning Styles (Activity 4, 5, 6)
5 Barriers to Successful Learning (Activity 7)
6 Methods of Learning
- A range of opportunities (Activity 8)
Self Assessment, Summary
Session B - TRAINING
1 Introduction
2 Training – a Definition (Activity 9)
3 Your Role in the Training Process
4 Structure of a Training Session
- Setting the scene (Activity
10)
-
Introducing the subject
- Explaining things in detail
(Activity 11)
- Summarizing
- Practicing (Activity 12)
- Checking skills and knowledge
- Setting the trainees to work
- Following up (Activity 13)
5 Designing and Using Visual Aids
- Overhead projectors
- Digital projectors
- Overhead
transparencies
(Activity 14)
- Flipcharts
- Handouts
6 Training Methods
- Demonstrations (Activity 15, 16)
- Presentations and discussions
(Activity 17)
- Videos and
DVDs (Activity 18)
- Open and flexible learning (Activity 19)
- E-learning
(Activity 20)
(Activity 21)
7 Dealing with Problems
- Problems of ensuring equal access
- Learning capacity (Activity
22)
-
Personal circumstances
- Work activities
- Disabilities
-
Problem people (Activity 23)
8 Assessment
- What is assessment (Activity 24)
- The advantages of assessment
(Activity 25)
-
Potential problem areas (Activity 26, 27)
9 Methods of Assessment
- Observing performance (Activity 28, 29, 30)
- Examining products of work
-
Questioning
- Using third party opinions (Activity 31)
10 Giving Feedback
- Constructive feedback (Activity 32, 33)
- Skilled feedback
11 Evaluation Techniques
- Defining evaluation
- Evaluation levels
- Evaluation
methods (Activity 34)
12 Keeping Records
Self Assessment, Summary
Session C - COACHING
1 Introduction
2 What is Coaching (Activity 35, 36)
3 Why coach (Activity 37)
4 Three Golden Rules
5 The Process
- Step 1: identify the need for coaching (Activity 38)
- Step 2: agree the
skills are required (Activity 39)
- Step 3: let the team member practice the
skills (Activity 40)
- Step 4: give constructive feedback
(Activity 41)
- Step 5: monitor
progress
- Step 6: evaluate the effectiveness of coaching
(Activity 42)
6 Keeping Records
Self Assessment,
Summary
Performance checks
1 Quick quiz
2 Workbook assessment
3 Work-based assignment
Reflect and review
1 Reflect and review
2 Action plan
3 Extensions
4 Answers to self-assessment questions
5 Answers to the quick quiz
6 Certificate