Course Overview
To develop knowledge and understanding of stress management as required by a practicing or potential
first line manager :
• Understand how to
manage own stress and minimize stress in others
• Know how to support individuals in the team
Assessment Criteria
• Examine the causes and
impact of stress in the organization
• Describe the symptoms of stress in self and in others
• Explain one practical stress management technique
• Outline management responsibilities and actions in relation to
work-related stress in the team
International
Curriculum
Unit 3.15 - Validated by ILM, the
Institute of Leadership & Management.
Course Outline
Learning Outcomes and Assessment Criteria
Stress
Activity 1
WORKBOOK: Coping with Stress
What is stress?
Case Study
Exercise
What causes stress?
Exercise
Recognizing stress
Dealing with stress
Remove the cause of stress
Coping better with the causes of stress
Manage stress better
Comprehension Check
Making connections
Think & Apply
Causes Of Stress
Activity 2
Work Related Stress
Activity 3
The Signs And Symptoms Of Stress
Activity 4
Some Organizational Symptoms Of Stress
Physical Symptoms
Emotional Symptoms
The Build Up Of Stress
Alarm Stage, Resistance Stage, Exhaustion Stage
WORKBOOK: When Things Don't Go to Plan
Preparing for the unpredictable
Exercise
Risk assessment Case Study
Decision-making under pressure
Lower Your Stress
Case Study
Exercise
Learning from things that don’t go to plan
Comprehension Check
Making connections
Think & Apply
Coping With Stress
Taking Exercise
Relaxation
Eating Sensibly
Helping Others
Activity 5 - Identifying
Activity 6 - Factors Affecting Stress
Activity 7 - Actions that Minimize Stress
Activity 8 - Courses of Action
Management Counseling
Activity 9
How Do You Identify the Need to Counsel?
Activity 10
Listening
What Stops Us Listening Properly?
Counseling - Where Do You Start?
- Create the Opportunity to Speak to Them and the Time
- What Next?
- Encourage Them to Talk
Help Them Think the Problem Through
- Let Them Find the Solution
- Support From Afar after the Interview
A Suggested Personal Action Plan
Mentoring
What is Mentoring?
Activity 11
Types Of Mentoring
Informal & Structured
One-to-one & Teams
Benefits Of Mentoring
- Benefits for Mentees & Mentors
Roles Of The Mentee And Mentor
- Role of the Mentee & the Mentor
General Rules to Remember
Guidelines For Mentoring Success
Setting the Ground Rules
Characteristics of Excellent Mentors
Conclusion