Course Overview
To develop knowledge and understanding of motivating the team to
perform as required by a practising or potential first line manager :
• Understand the value of
assessing performance to meet organizational and individual needs
• Know how to motivate the team to improve performance in the
workplace
• Understand the value of feedback in the workplace
Assessment Criteria
• Explain the value of
formal and informal performance assessment in the workplace
• Identify ways that could ensure fair and objective formal
assessment
• Outline the factors that influence how people behave at work
• Explain how to apply one basic recognized theory of motivation to
team members
• Explain the importance of feedback to improve communication and
performance
• Compare the effectiveness of different types of feedback
International
Curriculum
Unit 3.12 - Validated by ILM, the
Institute of Leadership & Management.
Course Outline
Learning Outcomes and Assessment Criteria
Behavior At Work
Motivation
Activity 1
Rational-Economic man
Activity 2
Social Human Relations
Self Actualization
Complex man
Japanese Model
Activity 3
The Traditional Theories Of Motivation
Maslow’s Hierarchy Of Human Needs
Physiological, Security, Social, Ego, Self-Actualization
Activity 4
Frederick Herzberg
Activity 5
Activity 6
Douglas Mcgregor
Activity 7
Modern Frameworks For Understanding Motivation
The Three Needs Theory
Achievement, Power, Affiliation
Goal-Setting Theory
Reinforcement Theory
Designing Motivating Jobs
Activity 8
Job Enlargement
Job Enrichment
Equity Theory
Expectancy Theory
Activity 9
Suggestions For Motivating Employees
Recognize Individual Differences
Match People to Jobs
Use Goals
Ensure That Goals Are Perceived as Attainable
Individualize Rewards
Link Rewards to Performance
Check the System for Equity
Don’t Ignore Money
Performance Appraisal
Introduction
Why Performance Appraisal?
The Benefits of Good Appraisal
Activity 10
Why Can Appraisals Be Unproductive?
Preparing For Appraisal Interviews
The Need for Agreement
The System Should Always Include a Plan of Action
The Interview
Performance Problems
Preparing The Appraisee
Interview Format
Welcome, Review, Explore, Agree, Close
Appraisal Interview Checklist
Observation And Feedback
Giving Meaningful Feedback
Observing Employee Performance
When You Can't Be Present to Observe Performance
Behavioral Feedback
Guidelines for Giving Behavioral Feedback
Examples
Conclusion