Course Objectives
When you have completed
this workbook you will be better able to:
- identify the forces behind change, and how they might affect your
organization or department
- recognize the beneficial aspects of change, whether it be through
continuous improvement or through one-off projects
- initiate improvements
in workplace activities
- describe the effect of change on systems and procedures and assess
the costs and benefits of change
- plan change projects
Assessment Criteria
Understand the forces for
change in an organization
1.1 Identify the forces that may require own organization to change
by conducting a simple PESTLE and/or SWOT analysis
Understand planning for change in an organization
2.1 Give an example of change required in the workplace reflecting
the SWOT and/or PESTLE analyses
2.2 Use a technique for planning change within the context of the
example given
2.3 Identify relevant human and financial factors in the
consideration of change within the context of the example given
2.4 Explain how to communicate with and involve people to facilitate
effective change
Understand continuous improvement in an organization
3.1 Explain the importance of quality awareness and the need to
continuously improve the organization
3.2 Identify the organization's quality standards
3.3 Use a continuous improvement tool or technique relevant to the
workplace
3.4 Explain ways of involving the team in quality and continuous
improvement
3.5 Discuss ways to evaluate continuous improvement activities
International
Curriculum
Unit 3.03 - Official ILM
Curriculum, Institute of Leadership & Management
Course Outline
Workbook introduction
1 ILM Super Series study links
2 Links to ILM qualifications
3 Links to S/NVQs in management
4 Workbook objectives
5 Activity planner
Session A - EXTERNAL FORCES FOR CHANGE
1 Introduction
2 Categorizing Forces for Change (Activity 1, 2, 3)
3 Political, Economic and Social Factors
- Political factors
- Economic factors (Activity 4)
- Social
factors (Activity 5, 6)
4 Technological Factors (Activity 7, 8)
5 Legal Factors (Activity 9)
6 Environmental Factors
- Pollution
- Finite resources
(Activity 10, 11)
7 Recognizing Opportunities and Threats (Activity 12)
8 Strengths and Weaknesses (Activity 13, 14)
9 Putting it All Together: SWOT Analysis (Activity 15, 16)
Self Assessment, Summary
Session B - Continuous improvement and change
1 Introduction
2 What Does Continuous Improvement Involve?
- Kaizen (Activity 16, 17)
- Process improvement (Activity 18,
19)
- Continuous improvement cycle (Activity 20)
- Being
proactive in change
3 Tools for Aiding Continuous Improvement
- The five whys (Activity 21, 22)
- Process flowcharting
(Activity 23, 24)
- Cause and effect diagrams (Activity 25, 26)
4 The 5S Program
- The five steps of 5S, Sort, Set in order,
Shine, Standardize, Sustain (Activity 27, 28)
- Visual management
(Activity 29)
5 Standards and Continuous Improvement (Activity 30)
-
Monitoring standards (Activity 31)
6 Promoting Continuous Improvement
- Suggestion schemes (Activity 32)
- Quality circles (Activity
33)
- Communication (Activity 34)
Self Assessment, Summary
Session C - PREPARING FOR CHANGE
1 Introduction
2 Understanding Systems and Procedures
(Activity 35, 36, 37, 38)
3 The Human and Financial Implications of Change (Activity 39)
- Cost-benefit analysis (Activity 40)
- Breakeven analysis
4 Planning the Project Activities
- Logic diagrams (Activity 41)
- Critical path diagrams
(Activity 42)
- Gantt charts (Activity 43)
5 Establishing Responsibilities and Methods of Communications
- Identifying possible effects (Activity 44)
- Identifying
lines and methods of communication (Activity 45)
Self Assessment, Summary
Performance checks
1 Quick quiz
2 Workbook assessment
3 Work-based assignment
Reflect and review
1 Reflect and review
2 Action plan
3 Extensions
4 Answers to activities
5 Answers to self-assessment questions
6 Answers to the quick quiz
7 Certificate