Course Objectives
When you have completed
this workbook you will be better able to:
- recognize what efficiency means in the context of your workplace
- identify the stages involved in planning and controlling work, and
apply them to your own environment
- control the resources available to you and your team
- recognize the importance of setting, and checking against, agreed
standards
- contribute to the planning and control of projects
Assessment Criteria
Know how to plan work
1.1 Identify targets set for the team; and state indicators to
measure performance
1.2 Use one appropriate planning technique to plan a job activity
1.3 Explain one technique to monitor and control a planned job
activity
1.4 Explain the importance of the supply chain in delivering results
and meeting customer requirements
Understand the importance of efficiency and effectiveness to achieve
objectives
2.1 Explain the importance of effectiveness and efficiency to
achieve their workplace objectives
2.2 Explain how efficiency and effectiveness are measured in their
organization
International
Curriculum
Unit 3.20 - Official ILM
Curriculum, Institute of Leadership & Management
Course Outline
Workbook introduction
1 ILM Super Series study links
2 Links to ILM qualifications
3 Links to S/NVQs in management
4 Workbook objectives
5 Activity planner
Session A - BACKGROUND TO EFFICIENCY
1. Introduction
2 Work Organizations (Activity 1)
3 Work as a Transforming Process (Activity 2)
4 Introduction to Resources (Activity 3)
5 Efficiency (Activity 4)
- Why is efficiency important
- Efficiency and control (Activity 5)
- Balancing efficiency with effectiveness (Activity 6)
6 Quality (Activity 7)
7 People as a Resource (Activity 8)
8 Capital as a Resource
- Land and buildings (Activity 9)
- Finance (Activity 10)
- Equipment
- Goodwill (Activity 11)
9 Materials as a Resource (Activity 12)
10 Information as a Resource (Activity 13)
11 Time as a Resource
Self Assessment, Summary
Session B - PLANNING AND CONTROLLING WORK PROCESSES
1 Introduction
2 Control Systems
- Open and closed loops (Activity 14
- Comparing with a standard (Activity 15)
3 Stages in Control (Activity 16)
- Defining objectives (Activity 17, 18, 19)
- Making places
- Communicating your plan (Activity 20, 21)
- Setting performance standards (Activity 22)
- Collecting data (Activity 23)
- Comparing results with standards and objectives (Activity 24)
- Taking corrective action (Activity 25, 26)
Self Assessment, Summary
Session C - PLANNING AND CONTROLLING THE USE OF RESOURCES
1 Introduction
2 Controlling Materials (Activity 27)
- Receiving materials (Activity 28)
- Handling materials
- Processing materials
- Storing materials (Activity 29, 30)
- Materials control and computers
3 Controlling Quality (Activity 31)
- Quality and standards
4 Controlling Plant and Equipment
- Assessing space and arranging equipment (Activity 32, 33)
- Maintaining plant and equipment (Activity 34)
5 Controlling Work Methods (Activity 35)
6 Scheduling Work Flow (Activity 36, 37, 38)
Self Assessment, Summary
Session D - PLANNING AND CONTROLLING PROJECTS
1 Introduction
2 Project Management (Activity 39)
3 The Germ of a Project (Activity 40)
4 Knowing What You Want to Achieve (Activity 41, 42)
5 Project Planning
- Deciding what is to be done
- Identifying why the work needs to be done
- Deciding who will do what
- Planning how the work will be done
- Planning the 'when' (Activity 44)
- Planning where the work will be done (Activity 45)
6 Project Costs
- Estimating the costs (Activity 46)
- Setting budgets
- Keeping track of costs (Activity 47)
Self Assessment, Summary
Performance checks
1 Quick quiz
2 Workbook assessment
3 Work-based assignment
Reflect and review
1 Reflect and review
2 Action plan
3 Extensions
4 Answers to self-assessment questions
5 Answers to activities
6 Answers to the quick quiz
7 Certificate