Course Overview
To develop knowledge and understanding of time management to achieve
objectives as
required by a practicing or potential first line manager :
• Know how to use
effective time management to prioritize and achieve objectives
• Understand how to
manage own stress and minimize stress in others & know how to support individuals in the team
• Know how to resolve
conflict in the workplace
International
Curriculum
Unit 3.04 - Validated by ILM, the
Institute of Leadership & Management.
Unit 3.15 - Validated by ILM, the
Institute of Leadership & Management.
Unit 3.14 - Validated by ILM, the
Institute of Leadership & Management.
Qualification
These units can be used to earn credits towards ILM Level 3
Qualifications.
Target Audience
Practicing or aspiring first line managers who wish to develop
leadership and management skills.
Prerequisites
There are no formal entry requirements but participants will
normally be either practicing or aspiring first line managers
with the opportunity to meet the assessment demands and have a
background that will enable them to benefit from the program.
About ILM
The Institute of Leadership and Management is Europe's leading
awarding body for leadership and management qualifications. More
people in the UK gain leadership and management qualifications
with ILM than from all other awarding bodies in the UK combined.
ILM qualifications bring about practical benefits because they
focus on improvement – improvement of leaders and managers in
their roles, improvement in the teams they lead and in the
products and services they provide, and improvements in
organizations and the way they operate.
*Please note: ILM Vocationally Related Qualifications (VRQs) are
part of the Qualifications and Credit Framework applicable in
England, Wales and Northern Ireland, providing successful
candidates with transferable qualification credit.
Course Outline
TIME MANAGEMENTSelf And Time Management
WORKBOOK: Using your Time Wisely
Procrastination
Scheduling Your Time
Using a Time Planning System
Identifying Your Priorities
Prioritizing Work
Planning
Using a Time Planning System
Desk Control
WORKBOOK: Making the Most of your Work Space
Your Work Style
The Road to Improvement
Interruptions
WORKBOOK: Avoiding Distractions
A Suggested Personal Action Plan
Objectives and Targets
WORKBOOK: Setting SMART goals
Basic Rules for Objective Setting
Finding the Right Objectives
Gaining Acceptance of Objectives
Monitoring the Team’s Work
STRESS MANAGEMENT
Stress
WORKBOOK: Coping with Stress
Causes Of Stress
Work Related Stress
The Signs And Symptoms Of Stress
Some Organizational Symptoms Of Stress
The Build Up Of Stress
WORKBOOK: When Things Don't Go to Plan
Coping With Stress
Helping Others
Management Counseling
Counseling - Where Do You Start?
Mentoring
Types Of Mentoring
Benefits Of Mentoring
Roles Of The Mentee And Mentor
Guidelines For Mentoring Success
CONFLICT MANAGEMENT
What Is Conflict?
Managing Conflict
WORKBOOK: Causes of Conflict in Teams
Assertiveness
The Levels Of Conflict
Turning Conflict To Your Advantage
Common Problems
Resolving Conflict - Guidelines
WORKBOOK: Resolving Team Conflicts
Bullying And Harassment
Track Contents:
Achieving Objectives through Time Management M3.04 - 7 hours, 1 credit
Managing Stress M3.15 - 7 hours, 1 credit
Managing Conflict M3.14 - 7 hours, 1 credit