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Course Overview
Communication
is a basic skill that affects all aspects of business life. Our
words, gestures, appearance, and body language all "speak" volumes
as to our intent, state of mind, and attitude. Learning to recognize
these conscious and unconscious cues, as well as paying attention to
others' signals, make us better communicators and leaders.
Communication skills can be learned, and COMMUNICATION SKILLS FOR
LEADERS gives you the tools to get started. Learn about the nine
behavioral skills for effective communication, and ways to improve
in each area. Course contents include several worksheets to help
develop an action plan for further improvement. Develop into a
skilled communicator to raise communication skill into an art form.
International
Curriculum
Thomson Series: Cengage
Learning delivers highly-customized learning solutions for colleges,
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Course Outline
Part 1:
Keys to Effective Interpersonal Communication
The
Significance of Believability
Verbal,
Vocal, Visual Cues to Believability
Consistency = Believability
Making
the Emotional Connection
Comparing
the First Brain and the New Brain
Believing
What We Like
Part
2: Choosing Positive Communication Habits
Behavioral Skills for Interpersonal Effectiveness
Understanding Habitual Behaviors
Changing
Your Habits
The Four
Stages of Learning
The Four
Stages of Speaking
Using
Video Feedback to Change Personal Perceptions
Part 3:
Developing the Nine Behavioral Skills
Behavioral Skill #1: Eye Communication
Aiming
for Involvement with Your Listener
Eye
Communication Patterns in Business
Behavioral Skill #2: Posture and Movement
Keys to
Effective Posture and Movement
Behavioral Skill #3: Gestures and Facial Expressions
Keys to
Effective Gestures and Facial Expressions
Improving
Your Gestures and Facial Expressions
Behavioral Skill #4: Dress and Appearance
Keys to
Effective Dress and Appearance
Behavioral Skill #5: Voice and Vocal Variety
Keys to
Effective Voice and Vocal Variety
Behavioral Skill #6: Language, Non-words, and Pauses
Keys to
Effective Use of Language and Pauses
Behavioral
Skill #7: Listener Involvement
Keys to
Effective Listener Involvement
Involving
Listeners with Your Speaking Style
Involving
Listeners Through Interaction
Involving
Listeners with Content
Behavioral Skill #8: Humor
Keys to
Effective Use of Humor
Behavioral Skill #9: The Natural Self
Keys to
Being Your Natural Self
Learning
like a Juggler
Appendix
Creating
a Communication " Experience "
Influencing Others Through Six Leadership Skills
Review:
The Nine Behavioral Skills for Effective
Interpersonal Communication
Additional Reading
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