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Course Overview
People crave
feedback. Leaders who learn how to provide effective feedback create
opportunities for employees to grow, become motivated, and make
positive contributions to their organizations.
FEEDBACK
SKILLS FOR LEADERS shows new and even experienced managers the
benefits of developing this critical skill, both in giving and
receiving feedback.
Learn
specific techniques for receiving and responding to critical
feedback and learn the positive impact of praise and positive
messages.
Participants
will also learn how gender and generational differences can impact
employees' expectations and how well feedback is received.
International
Curriculum
Thomson Series: Cengage
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Course Outline
Introduction
Part 1: Understanding Resistance to Criticism
What
Is Critical Feedback?
The
Impact of Gender on Feedback
Gender
Communication and Leadership Effectiveness
Generational Differences in Feedback
Influence
of Parental Messages
Critical
Feedback Messages to Watch Out For
Counteracting Self-Criticism and Past Messages
Changing
Your Beliefs About Critical Feedback
Part 2:
Responding to Critical Feedback
How
We Perceive Critical Feedback
Types of
Critical Feedback
Three
Stages of Response
Assertive
Techniques to Deal with Criticism
Technique
1: Fogging
Technique
2: Admitting the Truth
Technique
3: Requesting Specific Feedback
Ten Tips
for Handling Feedback
Part 3:
Giving Constructive Feedback
Barriers
to Giving Constructive Feedback
Overcoming Obstacles
Benefits
of Voicing Feedback Regularly
Understanding Constructive Feedback
Step 1:
Set Realistic Goals and Expectations
Step 2:
Research the Facts
Step 3:
Choose Your Timing
Step 4:
Be Specific, Using the DASR Script
Providing
Feedback with "I" Statements
Step 5:
Monitor and Follow Through
The
Impact of Technology on Feedback
Critiquing Your Manager or Colleague
Using the
DASS Script
Providing
Unsolicited Feedback
Turning
Complaints into Proposals
Part
4: Giving Positive Feedback
The
Powerful Impact of Praise
Rethinking Barriers to Praising Others
Guidelines for Giving Positive Feedback
Public vs. Private Praise
Praising Upward
Part 5: Handling Recurring Problems
Five
Steps in Discussing Recurring Problems
The
Importance of Follow-Up
Appendix
Summary
Answer Keys
Additional Reading |