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Course Overview
Supervising
others is a special challenge many people are called to do in their
professional careers. The New Supervisor prepares those meeting this
new leadership responsibility to gain confidence and project the
right attitude from Day One. The course includes special emphasis on
productivity and getting results.
International
Curriculum
Thomson Series: Cengage
Learning delivers highly-customized learning solutions for colleges,
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Course Outline
Part 1: Meeting the Challenge
Anticipating the Challenge Ahead
Getting Started: Copy a Model Supervisor
Communicating Through Your Attitude
Your Attitude About Quality
Your Attitude About Productivity
Your Attitude About Safety
Reflecting on Self-Confidence
Taking Charge
Presenting a Strong, Effective Image
Getting Yourself and Your Staff Organized
Staying Up-to-Date in Your Planning
Turning Ideas and Plans into Results
Key Points from Part 1
Part 2: Fitting Four Fundamentals into Your Style
First : Establishing Your Authority by Setting Reasonable Standards
and Limits
Making the Transition to Your Supervisory Style
Letting Go of "Business as Usual"
Establishing Discipline
Second : Getting Results Through Your Staff
Earning Your Staff's Respect--and Keeping It
Learning How to Delegate
Third : Becoming an Effective Coach and Counselor
Viewing Yourself as a Coach
Using Counseling Effectively
Forging Effective Relationships with Your Staff
Fourth: Becoming a Confident and Respected Leader
Leading Your Staff to New Heights
Building Winning Teams
Setting Goals for Quality, Productivity, and Safety
Helping Staff Members to Motivate Themselves
Key Points from Part 2
Part 3: Dealing with Special Situations
Staying Positive and Overcoming the Blahs
Being Alert to Troublesome Habits
Seven Unforgivable "Killer" Mistakes
Supervising People Who Used to Be Peers
Handling Possible Resentment
Developing Your People Skills
Solving Problems
Identifying the Problem Employee
Dealing with a Problem Employee
Handling Conflict Among Staff Members
Working with Other Departments and Work Groups
Keeping Your Supervisor Happy
Resolving Mistakes
Getting a First-Rate Staff and Keeping It
Pulling Together
Looking Ahead: Continuing Your Supervisory Training
Key Points from Part 3
Appendix
Action Ideas
Action Plan
Author's Comments on Case Studies
Additional Reading |
