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Course Overview
This ILT
Series course teaches participants the fundamentals of solving
business problems. This course introduces participants to the need
for problem solving, ineffective responses to problems, the elements
of an effective solution, and the skills needed to for effective
problem solving. Participants will also learn how to avoid
inappropriate responses to problems, identify types of problem
solvers, overcome barriers to problem solving, and identify phases
of the problem-solving process. Course activities also cover the
process for generating solution options and a method for
prioritizing problems, the ability to identify a problem's root
causes, develop and implement an effective solution, track the
success of your solution, and define multiple analysis techniques
and different methods to reach conclusions. Participants also learn
about logical and creative thinking, quantitative and qualitative
analysis techniques, reasoning, and conclusions. The manual is
designed for quick scanning in the classroom and filled with
interactive exercises that help ensure success.
Objectives
- Define the basic
problem-solving approaches to effectively identify, manage, and
solve problems.
- Identify problem-solving techniques in the corporate world by
identifying the skills of a problem solver and knowing about
different corporate cultures.
- Work through the problem-solving process of identifying the
problem, generating and implementing a solution, and confirming the
elimination of the problem.
- Use different critical thinking and information analysis skills
such as reasoning, logic, quantitative analysis, and qualitative
analysis.
- Create and manage problem-solving teams by knowing how to conduct
effective meetings and motivate team members.
International
Curriculum
Course ILT Series: For 10
years, Axzo Press has enhanced training and education for
professionals, trainers, and students alike, through tested,
high-quality Instructor-Led Training courseware, business skills
texts, quick-reference tools, and custom job aids.
Course Outline
Unit 1 : Problem
Solving Basics
Fundamentals of problem solving
- Discussing problem solving
- Handling problems
- Identifying problems
Effective problem-solving approaches
- Discussing effective problem-solving approaches
Unit 2 : Problem Solving in the Corporate World
Problem solvers
- Identifying problem solvers and their skills
The corporate problem-solving culture
- Identifying the corporate culture
Unit 3 : Problem-solving Process
Identifying problems
- Analyzing the situation
- Gathering information
- Identifying solution criteria Committing to a solution
- Generating solutions
- Choosing the best solution
- Implementing a solution
Confirming problem elimination
- Measuring solution success
- Managing solution project
- Communicating problem-solving changes
Unit 4 : Critical Thinking and Information Analysis
Critical thinking
- Developing reasoning skills
- Developing logic skills
Quantitative analysis
- Discussing quantitative analysis techniques
- Examining financial analysis techniques
- Discussing forecasting techniques Qualitative analysis
- Discussing qualitative analysis techniques
- Thinking creatively in problem solving
- Using analogies in problem solving
- Discussing mind mapping
Unit 5 : Problem-solving Teams
Managing problem-solving teams
- Building a problem-solving team
- Conducting team meetings
Driving a successful team
- Encouraging team members
- Interacting with team members |
