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Course Overview
This ILT
Series course teaches participants about planning, participating in,
and concluding successful meetings. Participants learn how to
establish the purpose and agenda of a meeting, facilitate attendee
progress toward the meeting goals, improve their leadership
abilities, facilitate situation analysis, brainstorming, and
decision making, foster creative thinking, manage conflict among
meeting attendees. Course activities also cover building a positive
climate during a meeting and following best practices of verbal and
nonverbal communication.
Objectives
- Learn how to plan,
participate and close a meeting. Identify the benefits, types and
misconceptions about meetings.
- Identify the types of meeting leaders and the characteristics of
an effective meeting leader. Discover the process to follow when
making decisions in a meeting, and explain how to identify and
minimize groupthink in meetings.
- Identify the main causes of conflict and the ways to resolve
conflict in meetings. Recognize the characteristics of a positive
and negative climate and the steps to build a positive climate when
communicating.
- Identify the ways to communicate clearly in a meeting, and the
ways to enhance relationships with participants. Define the common
barriers to listening effectively. Learn how to ask effective
questions and the four types of questions that are helpful during a
meeting.
- Identify the different ways nonverbal messages can be sent, and
interpret nonverbal communication. Learn the steps to improve
nonverbal communication.
International
Curriculum
Course ILT Series: For 10
years, Axzo Press has enhanced training and education for
professionals, trainers, and students alike, through tested,
high-quality Instructor-Led Training courseware, business skills
texts, quick-reference tools, and custom job aids.
Course Outline
Unit 1 : Fundamentals
of Conducting Meetings
The purpose of meetings
- Benefits of a meeting
- Understanding types of meetings
- Identifying misconceptions about meetings
Planning meetings
- Creating an effective objective
- Scheduling a meeting
- Preparing an agenda and taking minutes
- Identifying types of minutes
Participating in meetings
- Managing the flow of a meeting
- Motivating a productive discussion
- Keeping a conversation focused
Closing meetings
- Closing a meeting
- Evaluating a meeting’s effectiveness
- Taking an agreed-upon action
- Distributing minutes
Unit 2 : Managing Meetings
The role of leaders
- Meeting leaders
- Understanding the role of a leader
Decisions and ideas
- Steps for making decisions
- Generating an option
- Identifying the best option
- Implementing an option
Eliminating groupthink
- Negative effects of groupthink
- Characteristics of groupthink
- Preventing groupthink
Unit 3 : Conflicts, Climates, and Difficult Personalities
Resolving conflicts
- Resolving conflicts in a meeting
- Identifying difficult personality types
Meeting climates
- Characteristics of a positive climate
- Characteristics of a negative climate
- Building a positive climate
Unit 4 : Communicating as Meeting Leaders
Communicating clearly
- Communicating clearly
Using effective language
- Communicating assertively
- Communication styles to avoid
- Enhancing relationships with participants
Unit 5 : Listening Effectively and Asking Questions
Improving listening skills
- Barriers to listening effectively
- Steps to become an active listener
Asking effective questions
- Types of questions
Unit 6 : Communicating Nonverbally
Nonverbal communication
- Discussing nonverbal communication
- Communicating through body positions
- Communicating through voice qualities
Interpreting nonverbal communication
- Interpreting nonverbal communication |
